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Rolling recruitment
Hybrid: Home and Westminster, London office
Full time, permanent role. Part time considered
Salary £40,000 to £60,000 DOE
We are looking for an impact oriented researcher with excellent quantitative research and/or data science skills to deliver and expand our research work with clients and research partners.
As part of our policy and research team you will contribute to, and lead on, projects and insight that gain national coverage and influence. Our report on £19 billion in unclaimed benefits is changing national discourse, our benefit take up campaigns are delivering huge returns, such as over £100 million in Greater London, and we work with other industry leaders such as the JRF, Nuffield Foundation, the Bevan Foundation and top tier universities.
Some of our current projects include exploring the links between poverty and child welfare using benefit and children’s social care data, examining income volatility, mapping poverty metrics, and running an RCT trial to explore benefit take up barriers. Our work is interesting, impactful and delivered to the highest standards.
Our ideal candidate will have a strong interest in social policy and be passionate about making change happen, from central government policy to front line operations. You will have experience in quantitative research or data science (post graduate level, or equivalent in a non academic sector), and a desire to apply this experience to complex issues in the welfare sector and beyond. You will have excellent people skills.
Your main responsibilities will be to ensure we deliver excellent research and analysis projects, supporting the development and enhancement of our services, developing our analytics offering to have a tangible and positive impact on people. Your high level of policy and analytic knowledge will support the operations team, and you’ll work to maximise the positive impact of our services.
You will support the Policy and Research Director, senior research analysts and policy and data analyst colleagues, as well as lead your own research projects, working closely with our engineers to expand and improve our analytic capabilities.
How to apply
Please send your CV with a cover letter that clearly outlines your suitability and your interest in the post to jobs@policyinpractice.co.uk.
For further information or to chat about this role please contact Rachael Walker, Policy and Research Director: rachael.walker@policyinpractice.co.uk
CLOSING DATE
DESCRIPTION
LINK
Rolling recruitment
Hybrid: Home and Westminster, London office
Full time, permanent role
Salary £35,000 to £85,000 DOE
We are growing our technology team and looking for people with a shared belief in the power of data and technology to change lives. As a team we want to build a solid engineering culture so that we can move the company and mission forward, connect as people and learn and grow personally and professionally.
Policy in Practice is an award winning socially focused software and analytics company, based in Westminster. We provide a comprehensive, online benefit calculator service for multiple industries. We also use the underlying benefit engine to power larger scale household modelling for councils and wider government.
As a product-focused engineer, you will have the opportunity to work across our product range, including calculator and analytics services that support thousands of people each day, and grow our tech to serve new markets and work with new datasets in a secure and scalable way.
You will play a key part in an intentionally small engineering team, working in a scale-up environment. That means there’s plenty of opportunity to take responsibility and lead on new development work, as well as improving our ways of working and updating existing technology. The engineering team takes responsibility for the quality of our code base, the velocity and flow of work and the reliability and experience of our service to users, all key parts of delivering on our commitments.
Engineers at all levels of experience work closely with roles across the organisation at all levels of seniority.
Your work at Policy in Practice will place you at the forefront of technology in the government space. We are creating new approaches to the formation and implementation of policy by putting the person first, using data. To support this vision will require energy, enthusiasm, ability and ambition. You will be keen to develop the team’s skills across the full stack and excited by the potential for improving people’s lives. This will be a challenging role; you will be hands-on, unafraid of getting stuck in and focused on great results.
How to apply
Please send your CV with a covering letter that clearly outlines your suitability and your interest in the post to jobs@policyinpractice.co.uk as soon as possible. The role will close when filled.
CLOSING DATE
DESCRIPTION
LINK
Rolling recruitment
Hybrid: home and Westminster, London office
Full time, permanent role
Salary £24,000 – £26,000 DOE
We are seeking a talented Customer Account Executive to play an important role in the growth of the business. You will be managing a portfolio of our Better Off Calculator clients, specifically overseeing our Citizens Advice and housing provider clients, and supporting the sales team with telephone prospecting for new business.
You will be a key link between the sales and other teams where you will feedback positive customer testimonials to marketing colleagues and escalate queries and feedback internally to operations colleagues for immediate attention.
To be successful in this role you will need to be a self-confident, enthusiastic, positive person who can use your energy, organisational skills and proactive drive to meet renewal targets. You will need to be able to approach and engage existing customers with confidence and professionalism and have the capacity to analyse and manage problems before or as they arise.
You will have the ability to communicate complex policy concepts and help support users of the software. You will be delivering our training sessions and supporting customers online, on the phone and in person, to all levels of seniority.
How to apply
Please send your CV with a short covering letter that clearly outlines your qualifications, suitability for and interest in the post to jobs@policyinpractice.co.uk.
Join our talent pool
We’re always looking for people who are hungry to drive change and make a difference. The compelling work we do, together with the benefits we give and the career prospects we offer, make Policy in Practice a great place to work for those recently leaving education and those with more experience.
We’re here to help people and we know that starts with you. If you can help us reach the next level of social impact we want to hear from you. Whether you’re passionate about policy, technology, communicating or sales, or you have experience in delivering frontline government services, we’ll invest in you while you grow the range and depth of your skills and experience.
If you are currently in a permanent role or contract but want to be considered for future roles please send your CV and cover letter to join our talent pool. We’re growing fast and are keen to speak to you if you’re looking for a new role, either now or in the future.
By default our roles are hybrid based, at home and at our lovely head office in Westminster. Remote working is also possible. Unless otherwise stated, roles are full-time and permanent.
How to apply
Please send your CV with a cover letter that clearly outlines your suitability and your field of interest to jobs@policyinpractice.co.uk. In the subject line of your email please enter Talent pool application.
Salary £35,000 to £85,000 DOE
We are growing our engineering team and looking for people with a shared belief in the power of data and technology to change lives. As a team we want to build a solid engineering culture so that we can move the company and mission forward, connect as people and learn and grow personally and professionally.
Policy in Practice is an award-winning socially focused software and analytics company, based in Westminster. We provide a comprehensive, online benefit calculator service for multiple industries. We also use the underlying benefit engine to power larger scale household modelling for councils and wider government.
You will have the opportunity to work across our product range, including calculator and analytics services that support thousands of people each day, and grow our tech to serve new markets and work with new datasets in a secure and scalable way.
You will play a key part in an intentionally small engineering team, working in a scale-up environment. That means there’s plenty of opportunity to take responsibility and lead on new development work, as well as improving our ways of working and updating existing technology. The engineering team takes responsibility for the quality of our code base, the velocity and flow of work and the reliability and experience of our service to users, all key parts of delivering on our commitments.
Engineers at all levels of experience work closely with roles across the organisation at all levels of seniority. Your role will involve a diverse range of activities. Read the job description for full details.
How to apply
Please send your CV with a short covering letter that clearly outlines your qualifications, suitability for and interest in the post to jobs@policyinpractice.co.uk
Salary £24,000 to £85,000 DOE
We are growing our commercial team and looking for people with a shared belief in the power of data and technology to change lives.
We want to hear from highly capable, motivated and public-service orientated Business and Account managers and executives, as well as marketing professionals of all levels of experience.
Your role will be to make a big contribution to our growth and, in doing so, the lives of people who have the lowest incomes.
We are a close knit sales and marketing team. We work tightly together to build our presence so that more people know about us, right through to welcoming new clients on board and setting them up for success.
Sales and marketing colleagues at all levels of experience work closely with roles across the organisation at all levels of seniority. Your role will involve a diverse range of activities.
How to apply
Please send your CV with a short cover letter that clearly outlines your qualifications, suitability for and interest in a role in this area to jobs@policyinpractice.co.uk
Salary £26,000
We are looking for impact-oriented candidates to help us deliver our core products, LIFT and the Better Off Calculator, support our clients and deliver client projects.
You must be passionate about improving how public services are delivered, and keen to develop a high level of policy knowledge.
Working within the policy team you will also work closely with colleagues across the business, at all levels of seniority. There are many opportunities to grow and develop your career, working as a team on projects or undertaking work of your own that has a tangible and positive impact on people. Responsibilities may develop and change rapidly, so you will learn about each area that Policy in Practice works in at pace.
How to apply
Please send your CV with a short cover letter that clearly outlines your qualifications, suitability for and interest in a role in this area to jobs@policyinpractice.co.uk.
Salary £24,000 to £40,000+ DOE
We’re looking for a highly capable, motivated and public-service orientated Client Services manager and executives, with a proven track record in a similar or related sector. We need people who have the passion and drive to make a significant contribution to our continued growth and to the lives of people on the lowest incomes.
You’ll work in the client management team, ensuring that we deliver excellent services to our clients. You will operate at various levels within our client base and must therefore be able to influence at the highest level and build senior relationships quickly. You will work alongside our vibrant team of social policy experts, software technicians and data analysts to provide outstanding service and product delivery, leaving clients delighted.
Your main focus will be to promote our consultancy and software products to contribute to the sales and renewal targets. You will build relationships with decision-makers and ensure our clients are able to turn insight into impact. You’ll be recognised as a trusted advisor by our clients. Your work will deepen our relationships with clients and secure repeat business with identifiable opportunities in local and central government.
How to apply
Please send your CV and a cover letter that clearly outlines your suitability and interest in the position to jobs@policyinpractice.co.uk.

The three pillars of a positive engineering culture: Understanding the link between culture and success
By David Carboni, Chief Technology Officer, Policy in Practice
Published by LeadDev, 26 August 2021, our CTO, David Carboni, writes about the link between culture and success.
The real challenge with technology projects isn’t technology. If you’ve experienced life in a team, you likely learned this early on. Some say that people are the problem, but if talent is the issue, why would superstar teams fail, higher-paid teams deliver worse performances, and toddlers outperform MBAs? Clearly, it’s about more than individuals.
Like our best-laid solution designs, from code to companies, technology projects crumble when people fall apart. But in fact, this isn’t a people problem: it’s a system problem. By combining engineering smarts with human skills, we can uncover the answer: the real challenge with technology projects is culture.
Make a change for good. Join our team
Based in the heart of Westminster, our nimble size and impressive growth mean real opportunities for you to build your career in a friendly and supportive environment. Policy in Practice can give you autonomy to lead our work, immediate recognition of your efforts and the opportunity for rapid progression. With us, you’ll take part in a wide variety of work. From developing digital tools and communicating with impact to contributing to national policy debates and meeting MPs, at Policy in Practice you’ll be supported to follow your interests.
We thrive because our team has a wide variety of backgrounds.
A passion for tackling poverty, helping people and supporting those on the frontline is most highly valued. You can directly help to better serve the communities we work with.
We are proud to be an Equal Opportunities Employer.
- Hybrid office / home-based working
- A close-knit, supportive team environment
- Lovely office in prime Westminster location
- Opportunities for flexible working arrangements
- Opportunities to attend industry conferences, travel and training events
- Opportunities to grow your profile by speaking on behalf of the company
- Great Christmas parties and away days, regular in-person social events
Come and join us if you’re ready to challenge yourself and make a positive difference in society. Our fun, friendly and diverse team is waiting for you.
What’s it like to work at Policy in Practice?
“There are a lot of client-facing opportunities, as a technical person, to be right in front of customers to make sure that the product that we’re building is meeting their needs. It’s always great when you hear customers share their stories of how they’ve used our tools to effectively target support to residents.
“I was passionate about making an impact and I think if you have those two things, for a technical role here at Policy in Practice, that’s more than enough.”
Terrin Mathew, Technical Data Analyst
“It’s not just crunching numbers, it’s thinking about that in context. We’re always chatting to clients or people that are using our free benefit calculator and we are having to discuss the policy issues behind the data. There have been so many opportunities. I’ve been on TV talking about the British welfare system and policy, meeting clients as well as improving my own data analysis skills.”
Louise Murphy, Senior Policy and Operations Analyst
“I set up Policy in Practice to change how policy is communicated to people. If it’s clear and simple, you put power in the hands of the citizen so they can make the decisions that are right for them. It is about making a fundamental difference on the front line.”
Deven Ghelani, Director and Founder