Open roles
CLOSING DATE
DESCRIPTION
LINK
Rolling recruitment
Hybrid based: home and head office, Westminster
Full time, permanent role
Salary £40,000+ DOE
We’re looking for a highly capable, motivated and public-service orientated Client Services Manager, with a proven track record in a similar or related sector. We need someone who has the passion and drive to make a significant contribution to our continued growth and to the lives of people on the lowest incomes.
You will report directly to the Commercial Director as a core member of our growing Sales and Client Service team. You’ll own the client management role from start to finish, ensuring that we deliver excellent services to our clients. You will operate at various levels within our client base and you must therefore have the ability to influence at the highest level and build senior relationships quickly. You will work alongside our vibrant team of social policy experts, software technicians and data analysts to provide outstanding service and product delivery, leaving clients delighted.
Your main focus will be to promote our consultancy and software products to contribute to the sales and renewal targets. You will build relationships with decision-makers, deliver and oversee the successful use of our LIFT platform, ensuring our clients are able to turn insight into impact. You’ll be recognised as a trusted advisor by our clients and your work will deepen our relationships with clients and secure repeat business with identifiable opportunities in local and central government.
How to apply
Please send your CV and a covering letter that clearly outlines your suitability and interest in the position to jobs@policyinpractice.co.uk as soon as possible. The role will close when filled.
CLOSING DATE
DESCRIPTION
LINK
Rolling recruitment
Hybrid based: home and head office, Westminster
Full time, permanent role
Salary £24,000 to £26,000 DOE
We are seeking a talented Customer Account Executive to play an important role in the growth of the business. You will be managing a portfolio of our Benefit and Budgeting Calculator clients, specifically overseeing our Citizens Advice and housing provider clients, and supporting the sales team with telephone prospecting for new business. You will be a key link between the sales and operations teams where you will feedback positive customer testimonials and escalate queries and feedback internally for it to be immediately addressed.
To be successful in this role you will need to be a self-confident, enthusiastic, positive person, who can use their energy, organisational skills, and proactive drive, to meet renewal targets. You will need to be able to approach and engage existing customers with confidence and professionalism, and have the capacity to analyse and manage problems before or as they arise. You will have the ability to simply communicate complex policy concepts and help support users of the software. You will be delivering our training sessions and supporting customers online, on the phone and in person, to all levels of seniority.
The position is offered as a permanent contract subject to a 6 month probationary period with significant opportunities for progression.
How to apply
Please send your CV and a covering letter that clearly outlines your suitability and interest in the position to jobs@policyinpractice.co.uk as soon as possible. The role will close when filled.
CLOSING DATE
DESCRIPTION
LINK
Rolling recruitment if no suitable candidate is found
Hybrid based: home and head office, Westminster (subject to Covid-19)
Full time, permanent role
Salary £40,000 to £60,000 DOE
We’re looking for a highly capable, motivated and public-service orientated Policy and Research Manager with a proven track record in local government, research, or a related sector.
You will have the passion and drive to deliver our impact objectives: to improve and empower the lives of low income families through policy insight and administrative data. You will be accountable to the senior leadership for driving the growth of our policy and research function and meeting our core business objectives. The expectation is that you will win and oversee the delivery of policy and research projects to our core market sectors, ensuring our products and services meet the needs of central and local government professionals.
The position is offered as a permanent contract subject to a 6 month probationary period.
How to apply
Please send your CV with a short covering letter that clearly outlines your qualifications, suitability for and interest in the post to jobs@policyinpractice.co.uk as soon as possible.
CLOSING DATE
DESCRIPTION
LINK
Rolling recruitment
Positions will close when filled
Remote or Westminster, London (subject to Covid-19)
Full time, permanent role
Salary £35,000 to £85,000 DOE
We are growing our engineering team and looking for people with a shared belief in the power of data and technology to change lives. As a team we want to build a solid engineering culture so that we can move the company and mission forward, connect as people and learn and grow personally and professionally.
Policy in Practice is an award-winning socially focused software and analytics company, based in Westminster. We provide a comprehensive, online benefit calculator service for multiple industries. We also use the underlying benefit engine to power larger scale household modelling for councils and wider government.
You will have the opportunity to work across our product range, including calculator and analytics services that support thousands of people each day, and grow our tech to serve new markets and work with new datasets in a secure and scalable way.
You will play a key part in an intentionally small engineering team, working in a scale-up environment. That means there’s plenty of opportunity to take responsibility and lead on new development work, as well as improving our ways of working and updating existing technology. The engineering team takes responsibility for the quality of our code base, the velocity and flow of work and the reliability and experience of our service to users, all key parts of delivering on our commitments.
Engineers at all levels of experience work closely with roles across the organisation at all levels of seniority. Your role will involve a diverse range of activities. Read the job description for full details.
How to apply
Please send your CV with a short covering letter that clearly outlines your qualifications, suitability for and interest in the post to jobs@policyinpractice.co.uk
CLOSING DATE
DESCRIPTION
LINK
Rolling recruitment
Position will close when filled
Westminster, London (subject to Covid-19)
Full time, permanent role
Salary DOE
We’re looking for a highly capable, motivated and public-service orientated Business and Account Manager with a proven track record in a similar or related sector. You will have the passion and drive to make a significant contribution to our continued growth and to the lives of low income families.
You will report directly into the Commercial Director as a core member of our growing national sales team, owning the sales cycle from start to finish and operating mainly at Head of Service / Director level. You will join a passionate and impactful team of social policy experts, software technicians, data analysts and other sales and marketing colleagues to provide outstanding service and product delivery, which leaves clients delighted.
Your focus will be to solve the business needs of local authorities, housing associations and advice agencies using our products, building relationships with decision makers and team leaders of frontline advisors to do so. You will achieve or exceed sales targets in 2021 and beyond. There are excellent opportunities for growth and advancement for the right person.
How to apply
Please send your CV with a covering letter that clearly outlines your suitability and your interest in the post to jobs@policyinpractice.co.uk as soon as possible. This position will close when it is filled.
We’re always looking for people who are hungry to drive change and make a difference. The compelling work we do, together with the benefits we give and the career prospects we offer, make Policy in Practice a sought-after place to work for both graduates and those with more experience.
We’re here to help people and we know that starts with you. If you can help us reach the next level of social impact we want to hear from you. Whether you’re passionate about policy, technology, communicating or sales, or you have experience in delivering frontline government services, we’ll invest in you while you grow the range and depth of your skills and experience.
If you are currently in a permanent role or contract but would like to be considered for future roles please apply with a CV and covering letter to be added to our talent pool. As we are a growing business we are always keen to speak to both seasoned employees and people who may be looking for new roles, either now or in the future.
In particular we are looking to speak with Developers of all levels of experience and skill, Technical Data analysts, Policy and Data analysts, Business and Account managers, management consultants, change managers, programme and project managers.
How to apply
Please send your CV with a covering letter that clearly outlines your suitability and your interest in the post to jobs@policyinpractice.co.uk as soon as possible. In the subject line of your email please enter Talent Pool application.
The three pillars of a positive engineering culture: Understanding the link between culture and success
By David Carboni, Chief Technology Officer, Policy in Practice
Published by LeadDev, 26 August 2021, our CTO, David Carboni, writes about the link between culture and success.
The real challenge with technology projects isn’t technology. If you’ve experienced life in a team, you likely learned this early on. Some say that people are the problem, but if talent is the issue, why would superstar teams fail, higher-paid teams deliver worse performances, and toddlers outperform MBAs? Clearly, it’s about more than individuals.
Like our best-laid solution designs, from code to companies, technology projects crumble when people fall apart. But in fact, this isn’t a people problem: it’s a system problem. By combining engineering smarts with human skills, we can uncover the answer: the real challenge with technology projects is culture.
Make a change for good. Join our team
Based in the heart of Westminster, our nimble size and impressive growth mean real opportunities for you to build your career in a friendly and supportive environment. Policy in Practice can give you autonomy to lead our work, immediate recognition of your efforts and the opportunity for rapid progression. With us, you’ll take part in a wide variety of work. From developing digital tools and communicating with impact to contributing to national policy debates and meeting MPs, at Policy in Practice you’ll be supported to follow your interests.
We thrive because our team has a wide variety of backgrounds. A passion for tackling poverty, helping people and supporting those on the frontline is most highly valued, and you can directly help serve the communities we work with better.
We are proud to be an Equal Opportunities Employer.
- Hybrid office / home-based working
- A close-knit, supportive team environment
- Lovely office in prime Westminster location*
- Opportunities for flexible working arrangements
- Opportunities to attend industry conferences, travel and training events
- Opportunities to grow your profile by speaking on behalf of the company
- Great Christmas parties and away days, regular in-person social events*
* Covid-19 permitting
If you’re ready to challenge yourself and make a positive difference to society, come and join us. Our fun, friendly and diverse team is waiting for you.
What’s it like to work at Policy in Practice?
“There are a lot of client-facing opportunities, as a technical person, to be right in front of customers to make sure that the product that we’re building is meeting their needs. It’s always great when you hear customers share their stories of how they’ve used our tools to effectively target support to residents.
“I was passionate about making an impact and I think if you have those two things, for a technical role here at Policy in Practice, that’s more than enough.”
Terrin Mathew, Technical Data Analyst
“It’s not just crunching numbers, it’s thinking about that in context. We’re always chatting to clients or people that are using our free benefit calculator and we are having to discuss the policy issues behind the data. There have been so many opportunities. I’ve been on TV talking about the British welfare system and policy, meeting clients as well as improving my own data analysis skills.”
Louise Murphy, Senior Policy and Operations Analyst
“I set up Policy in Practice to change how policy is communicated to people. If it’s clear and simple, you put power in the hands of the citizen so they can make the decisions that are right for them. It is about making a fundamental difference on the front line.”
Deven Ghelani, Director and Founder
“There’s a lot of opportunity to move up very quickly onto very interesting projects. Also very quickly, with some supervision, you can have leadership over your own project or even over some ideas that you might have. People here are very rigorous with the work that they do, and conscientious.”
Juan Alvarez, Policy Analyst
“The world’s your oyster! If you want to grow with the company you absolutely can. People can come in and make huge progress really quickly.”
Frances Sinclair, Head of Admin Services
“The best part of my job is that as a 21-year old I’m able to get in a room with some of the most senior people in local government and pitch to them. I like the challenge of dealing with senior people and the fact I get to do that so early in my career.”
Oscar Jefferson, Junior Account Manager
“Generous, kind, smart and motivated people that I’ve had the privilege of working with – just the best people. That combination of people who are very interested in the intricacies and understanding the problem and really delving into the mechanics of policy and how to solve problems combined with a motivation to really effect positive change to make a difference.”
Ben Fell, Head of Analysis
Not everyone was always on point under pressure in our interviews, as you can see in this short video. Take a look at the best unseen bits and bloopers.