Grow the financial strength of your customers

Our calculator helps housing providers give the best guidance, without needing to be experts in the benefit system

The pandemic has impacted millions of people, including those who have no experience of the benefits system.

One in three households have lost income because of Covid-19, and nearly half of people with children have lost household income. Over 7 million UK adults are behind on their household bills.

The drop in the nation’s financial resilience, together with the end of the eviction ban, means that housing providers are braced for higher demand for support. Policy in Practice is here to help staff quickly guide tenants on the support available.

Benefit and Budgeting Calculator

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Our award-winning Benefit and Budgeting Calculator is the best tool to help you grow the financial strength of your tenants.

The calculator helps you build the financial strength of your tenants without needing to be a welfare expert. The tool helps you securely and confidentially assess your tenant’s unique situation to pinpoint benefits they may be eligible for, to give them the widest possible range of support. It uses your resident’s information to calculate their future income to help them plan from month to month, so they can take control of their money and become financially stronger.

Whether you offer a self serve calculator on your website or liaise directly with your tenant by phone and email, you can be confident that you are giving the most accurate and up to date guidance, as efficiently as possible.

Pre-tenancy

Get off on the right foot

Sustainable arrears plans can be put in place so tenants can build up credit and even pay rent in advance.

Advise on benefits eligibility

Assess your tenant’s unique situation to identify benefits they are not claiming, but may be eligible for, to give them the widest possible range of support.

Lettings

Arrange better lettings

Access to more accurate data means that lettings departments can confidently place tenants in a home that they can afford.

Compare finances if circumstances may change

Model changes in tenant’s circumstances so they can see how their financial situation is going to change. This could be as a result of redundancy, reduced job hours, or changes to their family such as having a baby.

Customer support

Provide reliable evidence of support

In situations that result in court proceedings, housing providers can use the Better-Off scenarios to provide evidence of support offered.

Give greater budgeting visibility

Use budget advice calculations to create Action Plan agreements that give tenants a clear guide on managing and maximising their income.

Our housing provider clients use the Benefit and Budgeting Calculator to:

  • Accurately maximise income
  • Compare different scenarios
  • Create a positive action plan
  • Explain complex changes simply
  • Identify ways to improve budgeting
  • Give consistent and up-to-date advice
  • Save, store and access cases efficiently

Inspirational stories from clients who use
our Benefit and Budgeting Calculator

Nadine Burns
Customer Support Team Manager
The Guinness Partnership

Grant Bailey
Benefit and Money Advice Team Leader
Cheltenham Borough Homes

Client interviews from Housing 2021

Marie Hardiman
Head of Customer Support
The Guinness Partnership

(download transcript here)

Caroline Gale
Money Advice Team Leader
Your Housing Group

(download transcript here)

Trusted by

Improved consistency delivers huge cost savings for Guinness

Guinness’ Destination 2018 plan brought the organisation together in a consistent and coherent way. The strategy fundamentally redesigned the way Guinness was organised and the systems used, and it was in this context that the Benefit and Budgeting Calculator was adopted. With improved communication,  departments now work better and smarter together to ensure customers are more financially resilient.

Marie Hardeman discusses how creating a more consistent approach across three core service areas has helped The Guinness Partnership better support their 140,000 tenants in preparation for Universal Credit.

Register for an upcoming webinar

TitleDateStart TimeDurationRegister
Budgeting support: Best practice ways to help low-income households Over one fifth of UK households have less than £100 in savings to cushion themselves against economic shocks. With Christmas gone, frontline organisations anticipate more money-related enquiries from people in need as they seek support with their household finances.

In our first webinar of 2022 we talk to advisors to hear what budgeting challenges households have, and what support they give to their customers.

Join this webinar to learn:
- Personal debt in the UK: the size and nature of the problem
- How organisations from different sectors help people to grow their financial strength
- What supporting role technology can play
26/1/202210:30 GMT1.5 hours
Register
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