Data is central to building the case for change. We need to understand how well we’re doing. Policy in Practice is helping us track the outcomes of the people we’ve been working with and compare them to people we’ve not engaged, to evidence the impact of our new approach.
Administrative datasets can yield powerful insights that give a fuller picture, and help drive change. LIFT allows local authorities to combine their datasets with our policy engine to make better decisions.
You can see how individual households are impacted by policy changes, now and in the future. Use the information to identify the most vulnerable families, target support to them, and track the change
Our local authority clients use LIFT to
- Tackle problem debt and arrears
- Maximise the income of households
- Evidence return on investment in support
- Identify and support families at risk of eviction
- Avoid unnecessary cost by preventing hardship
- Limit and mitigate the local impact of COVID-19
- Understand current and future demand for services
LIFT lets you explore your data over time
You can identify people in danger of crisis before it hits and target support where it will be most effective, preventing hardship. Then track changes to see which of your activities are working.
Households in debt
Working with households in debt
How the LIFT Dashboard can help you support people in debt.
Universal Credit transition support
How the LIFT Dashboard can help you support vulnerable households as they move onto Universal Credit.
How the LIFT Dashboard can help you tackle homelessness and meet the requirements of the Homelessness Reduction Act.
One of the first people to record was a household that was identified by the LIFT dashboard at risk. They were behind in their council tax, tax debt, they had liability orders and because of the money that we were able to get for them, that cleared out the old debt and they are now currently paid to debt for 2019 and 2020.
Nick Harvey and Jane Worrell, Folkestone and Hythe District Council
With LIFT we can see our caseload changing and the different types of households that are being impacted by the economic downturns. This lets us understand how we can reflect our support to match the impact that’s occurring as people move off housing benefit and predominantly onto Universal Credit as they become made redundant. We can be specific with our targeting of resources of help, which we wouldn’t be able to do without the LIFT Dashboard.
Clive Jones, Luton Borough Council
The LIFT Dashboard has allowed us to draw together previously disparate databases into one easily accessible platform. It maps our data against future predicted changes in inflation of household goods and predicted welfare changes and gives the team an easily accessible platform to see what residents’ situations are.
We’ve had a LIFT Dashboard for a year and it’s given us the opportunity to be even more specific with the take up work we’re doing and much smarter in using our resources. Now we’re targeting people who we’re much more confident are likely to be missing out on benefits. In the current climate of having to prioritise resources it’s important to show the results we can get and the impact we can make.
We have recently purchased the discretionary housing payment module from Policy in Practice. We will be expecting our housing and voluntary sector partners to use the calculator when they make the DHP applications. That’s going to really speed up our decision making and be really useful to those partners because they will be able to give people a really good idea of whether they are likely to get something from us.
The LIFT Dashboard has been invaluable in helping us help our customers to maximise their income and helping the most vulnerable of the people in our district to help themselves. One household identified as at risk by the LIFT dashboard was behind with their council tax and they had liability orders. Because of the money we were able to get for them they cleared out the old debt and they are now paid to debt for 2019 and 2020.
The Policy in Practice LIFT Dashboard has allowed us to draw together previously disparate databases into one easily accessible platform. It maps our data against future predicted changes in inflation of household goods and predicted welfare changes and gives the team an easily accessible platform to see what residents’ situations are.
The LIFT Dashboard allows Cornwall Council to take a more focused approach to assisting those impacted by welfare reforms, and improves on our previous, slightly scattergun, approach. This extra focus allows us to have a greater impact on vulnerable residents in Cornwall without increasing resources.
Case study: A tale of debt prevention in two cities
Policy in Practice carried out analysis using the Low Income Family Tracker (LIFT) platform. By identifying, analysing and tracking changes in household income and arrears on a monthly basis, councils improved customer engagement, targeted support proactively, and were able to see each customer’s journey on a single screen.
LIFT tracked households in Barking and Dagenham and Newcastle. Both councils took different approaches to support their individual cohorts. LIFT compared these households to a control group to show whether arrears fell more than similar households, and to prove the effectiveness of the intervention.
Average arrears per household in Newcastle fell by 65%, in Barking and Dagenham by 29%
Average arrears per household in Newcastle fell by £160, in Barking and Dagenham by £1,081