Title

Date

Start Time

Duration

The efficiency imperative: driving impact via data driven outreach With increasing demand and shrinking resources, councils face growing pressure to deliver impactful support to vulnerable residents efficiently.

In this webinar, we explore how data driven outreach campaigns can help local authorities overcome these challenges and achieve impactful results.

Join us to hear from two leading local government organisations as they share their experiences using Campaign Manager, a powerful new feature of the LIFT platform.

Discover how they’ve leveraged their data using intelligent analytics to identify financially vulnerable residents, streamline their outreach processes, and maximise both resident outcomes and cost savings.

This session will cover:

- Strategies to manage rising demand with limited resources
- How data insights can drive targeted and efficient resident support
- Real world results from councils using Campaign Manager for impactful outreach campaigns

Join us to learn how your council can also turn insights into action and make smarter, data-driven decisions to support your communities.

With guest speakers:

- Seth Pearson, Darlington Partnership Director, Darlington Borough Council
- Sarah Small, Darlington Partnership Programme Officer, Darlington Borough Council
- Fahmida Rahman, Senior Policy Officer, Greater London Authority

26/3/2025

10:30am GMT

1.3 hours

Protecting vulnerable consumers in regulated sectors

30/4/2025

10:30am BST

1.3 hours

Harnessing data for regional impact: empowering local leaders to drive change Devolution is one of the core missions of the new government, promising a strong focus on giving local areas more control over services. To tackle economic inactivity, and with many people across the UK needing support, it’s vital that local authorities deliver effective, targeted interventions. The success of tailored, region-specific approaches depends on how well local areas can harness data to drive change.

Local organisations, from Mayoral Combined Authorities to county councils, need to deliver these crucial services. Accessing and using the data insights required to implement efficient and effective programmes is a challenge and, without localised data, decision making can become less accurate. This leads to inefficient resource allocation and missed opportunities to reach those who need help the most.

Data analysis offers the key to overcoming these challenges. By harnessing the power of local data, authorities can get the accurate insights they need to target support where it will be most effective. With the right insights, local areas can design and deliver services that are more tailored, timely and impactful, ensuring the right residents get the right support at the right time.

Proven results from current data led initiatives already show the transformative potential of this approach.

Join this webinar to hear from guest speakers who have successfully implemented data driven campaigns. They will showcase real world examples of how they have come together to achieve measurable outcomes.

We’ll also explore how these data insights can be applied to address key issues like economic inactivity, youth unemployment and social isolation to deliver lasting change across regions.

21/5/2025

10:30am BST

1.3 hours

Blog

Understand the impact of Universal Credit on rent collection

Janet Harkin Published on 13th June 2018

The best thing for landlords to do is to have a small team of staff that are dedicated to getting their heads round Universal Credit so that they can give the information to their colleagues. We’ve got 4 to 5 years to get to the end of this exercise, maybe even longer. The important thing is to look at your high risk cases which are your new claims and look to support them. I recommend you do as much as you can to support your tenants because the more you invest now, the more you will actually save by avoiding problems further down the line.

Bill Irvine, Universal Credit Advice & AdvocacyListen back to this Policy in Practice webinar to hear guest speaker Bill Irvine, Universal Credit Advice & Advocacy, in conversation with Deven Ghelani and Zoe Charlesworth. Hear how tenants are being hit as Universal Credit continues to roll out, what the latest policy updates mean for landlords and what practical steps housing associations can take to help tenants and protect rental income.Guest speaker Bill Irvine, Universal Credit Advice & Advocacy talks to Deven Ghelani and Zoe Charlesworth about the impact of Universal Credit on rent collection. Listen back to hear how tenants are being hit as Universal Credit continues to roll out nationwide.

The panel discussed:

Universal Credit
- Rollout update
- The impact on rent arrears
- Recent policy changes
An interview with Bill Irvine and Zoe Charlesworth
- The current challenges facing social landlords
- The current challenges facing tenants
- How housing associations are meeting these challenges
Technology that can help

View slides (no audio) hereDownload Better Off Calculator flyer
Download Universal Credit Roadmap

Read Universal Credit Full Service Survey (DWP, June 2018) here
Read Safe as Houses (Smith Institute for Southwark Council with Croydon Council and Peabody, Oct 2017) here