Delivering heating oil support in practice: from identification to payment

Title

Date

Start Time

Duration

Delivering heating oil support in practice: from identification to payment With funding now being allocated for heating oil support, many councils are facing a practical challenge:

How do you identify the right households and deliver support quickly, in a way that actually works?

Unlike gas and electricity, heating oil is purchased through a fragmented supplier network. That makes it harder to:

• target support accurately
• ensure funds are used as intended
• deliver at pace without creating additional admin

This session brings together a practical, end-to-end approach to solving that.
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What we’ll cover

We’ll walk through how councils are approaching this in practice, including:

• Identifying households using off-grid energy and under financial pressure
• Targeting support using existing data and tools
• Delivering support in a way that works with heating oil suppliers
• Tracking and reporting on how funds are used
• Standing this up quickly, without building new infrastructure
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Who you’ll hear from

• Policy in Practice – how councils are identifying and targeting households using data
• Huggg – how support can be delivered and tracked once approved
• A local authority – sharing real-world experience of delivering similar support
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Why attend

This is not a product demo. It’s a chance to:
• hear how others are solving this now
• understand what a practical delivery model looks like
• ask questions and discuss approaches with peers facing the same challenge

There will be time for open discussion and Q&A.
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Who should attend

• Cost of Living / CRF leads
• Revenues & Benefits teams
• Welfare and financial support teams
• Programme and delivery leads
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Context

With wider pressure on household energy costs, this is likely to become a broader issue beyond heating oil alone. The approaches discussed here can be applied more widely as councils respond to future energy support requirements.

1/4/2026

11:00am BST

1 hour

Test Test webinar

1/4/2026

5:00pm BST

1 hour

Country to county: Regional data collaboration that drives better outcomes for residents With tightening local government budgets, regional restructures, the creation of shared services and increasingly complex resident needs, organisations need to find more efficient ways to collaborate and drive better outcomes.

Organisations are finding ways to develop impactful poverty prevention by joining forces with neighbouring authorities and local support organisations such as utilities and charities, by sharing data, insights and best practices.

This webinar will explore tangible examples of how regional collaboration has provided better outcomes for residents across Scotland, Wales and England. By working together, these organisations are moving from reactive crisis management to a proactive, whole-system approach.

We will cover:

• Driving take-up at scale: How Scottish and Welsh authorities are using regional frameworks and legal gateways to maximise income and lobby for systemic change.

• Breaking down silos and fostering impactful collaboration: We will demonstrate how current counties, countries and those transitioning through LGR are sharing best practices and discussing successful initiatives with neighbouring authorities to identify hidden vulnerabilities, adopt proven interventions, and improve operational efficiency.

• Multi-sector partnerships: How to build a bridge between councils, utility companies and charities (such as the British Gas Energy Trust) to streamline support and reduce debt.

Whether you're aiming to strengthen your regional network, navigate a seamless transition through LGR, or harness your local data more effectively, this session offers a practical guide to achieving collaborative success.

29/4/2026

10:30am BST

1 hour

Unlike gas and electricity, heating oil’s fragmented supplier network makes it difficult for councils to accurately target off-grid households and deliver support without a massive administrative burden. In this session, we explored how to solve this practical challenge by using existing data to pinpoint residents under financial pressure and ensure funds are used exactly as intended.

We walked through an end-to-end approach that works with oil suppliers to deliver support at pace, without the need for new infrastructure. By hearing real-world examples, we demonstrated how this model provides a clear path for tracking and reporting, offering a scalable blueprint that can be applied to wider energy support requirements in the future.

Listen back to hear

Introduction and agenda
Crisis and Resilience Fund – Heating oil support
Identifying low income households on heating oil
Heating oil crisis: A suggested solution to help those in need
Interactive discussion and Q&A

Guest speakers

View slides

"What our suppliers are now saying to our residents is that, for them to be able to provide a quote you need to order on that day because the price is fluctuating so rapidly. We provide assistance for up to 500 litres, however, we aren’t paying the full cost of delivery. We are assessing the difference between what oil cost before the conflict began and what it is now. That gap started at about £270 and I think we are now rapidly heading towards £300, potentially reaching £400 by next week."