Missing Out 2025 terms of use | Policy in Practice

Title

Date

Start Time

Duration

Missing out 2025: New figures on unclaimed support and how organisations are closing the gap Each year, billions of pounds in financial support go unclaimed by people who are eligible to receive it.

This webinar will share the headline findings from our third annual Missing Out report, including updated figures and key trends from the past year. For the first time, our analysis includes a local breakdown of unclaimed support for each local authority in Great Britain, helping you understand the picture in your area.

Join us to hear from a panel of frontline organisations across sectors who are working to close the gap. From local authorities and advice services to finance, utilities and housing, organisations are having an impact to improve awareness, simplify access and deliver meaningful results for their communities.

We will explore how practical solutions like LIFT and Apply Once are helping to embed this change and support coordinated outreach at scale.

Whether you work in policy, delivery or support, this session will help you understand the scale of the issue, methods that are working to address it and what more can be done.

Join us to:
• Hear new data on the value of unclaimed support across the UK and regionally, and why people miss out
• Discover how different sectors are responding and what impact they’re having
• Find out how tools and funding, including the Crisis and Resilience Fund, are being used to reach people, and hear how you can help close the gap in your sector

24/9/2025

10:30am BST

1.3 hours

LGR: how a data led approach creates new opportunities to support vulnerable households and keep services local

5/11/2025

10:30am GMT

1.3 hours

Overcoming the data disconnect in safeguarding Too often, vulnerable people are only identified when it is already too late. Safeguarding professionals are forced to make decisions with only part of the picture, as crucial information is spread across disconnected services and systems. This makes it harder to spot risks, see patterns or act early, leading to delayed or inappropriate support.

In this webinar, we’ll explore how councils and safeguarding partners are tackling this challenge by improving the way data is shared and used. You’ll hear about practical approaches to using daily, structured data feeds to inform decisions, identify concerns earlier and support coordinated prevention work across teams.

We’ll also look at real life examples of how better access to safeguarding data is already helping professionals to take timely, more targeted action, and how they are beginning to evidence impact.

28/1/2026

10:30am GMT

1.3 hours

Last updated: September, 2025

Policy in Practice terms of use

Welcome to our Terms of use. We kindly ask organisations and individuals to accurately represent and credit our work in the media and elsewhere, ensuring fairness and integrity in all communications. These terms apply to all Policy in Practice research, reports, data, platforms, software, presentations, commentary and media contributions. Your co-operation in portraying our work faithfully is greatly appreciated.

Acceptance of terms

By accessing and using Policy in Practice’s research, you agree to abide by these terms of use. If you do not agree with any part of these terms, please refrain from using our materials.

Attribution and citation

When referencing or quoting Policy in Practice’s research or platforms, please adhere to the following guidelines:

Provide clear attribution to the organisation ‘Policy in Practice’
Link directly to the report, research or platform you are referencing
If applicable, include the specific author(s) of the content

Our work must not be altered, selectively quoted, or presented in a manner that misrepresents its findings or intent.

About Policy in Practice

Policy in Practice is a social policy software and analytics company that helps hundreds of thousands of people each year to access support. This includes nationally administered benefits, local support including Council Tax Support, discretionary support schemes, support offered by devolved administrations, and social tariffs offered by companies in regulated industries.

We believe it should be easy for people to access support.

We built the award winning Better Off platform to close the unclaimed support gap we identified. It makes it easy for organisations to build the income of their customers and reduce their costs. Each tool is powerful alone and they’re even better together.

Better Off Calculator: A smart, easy calculator to help you maximise your customer’s income, increase engagement and save time and resources
Low Income Family Tracker: Intelligent data analytics software to help you maximise your resident’s income and reduce your costs
Multi Agency Safeguarding Tracker: Simply clever software to help safeguarding professionals securely share headline data and make more informed safeguarding decisions
Policy analysis: Essential expert social policy analysis to help you make better evidenced decision

As policy experts, Policy in Practice is regularly requested to consult the government on papers and legislation, as well as write academic white papers and speak at conferences and with media.

Guidelines for referring to Policy in Practice

Policy in Practice is a social policy and analytics organisation dedicated to empowering people who need financial support to access the benefits they are eligible for. On first reference, please describe us as: ‘Policy in Practice, a social policy software and analytics company…’ Subsequent references may use simply ‘Policy in Practice’.

When referencing our organisation in any print or media coverage, kindly use the above descriptor to avoid misrepresenting us as a consultancy company or a think tank.

Deven Ghelani biography

Our Director and Founder, Deven Ghelani, is one of the original architects of Universal Credit having developed it while working at the Centre for Social Justice.

Following his personal experience with unemployment and struggling to navigate a complex benefits system, Deven established Policy in Practice to give people the tools necessary to access support.

Guidelines for writing about the benefits system

Responsible and sensitive writing is crucial to avoid stigma. Please follow these guidelines:

Avoid sensationalism, clickbait headlines, or personal details
Place the individual at the story’s centre, giving them a voice
Don’t use images that contribute to negative stereotypes
Where possible, link to the GOV.UK benefits calculators; Your story may help someone struggling financially

Media enquiries

For comments or case studies please contact Janet Harkin, janet.harkin@policyinpractice.co.uk/hello@policyinpractivce.co.uk or 0330 088 9242.

Policy in Practice reserves the right to request corrections, clarifications, or removal of content that inaccurately represents our work.

Missing out 2025: New figures on unclaimed support and how organisations are closing the gap

Terms of use for referencing Policy in Practice

Policy in Practice terms of use

Acceptance of terms

Attribution and citation

About Policy in Practice

Guidelines for referring to Policy in Practice

Deven Ghelani biography

Guidelines for writing about the benefits system

Media enquiries

Book a Call

Missing Out 2025