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Connecting support: Why your tenants are falling into arrears and what you can do about it

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Title	Date	Start Time	Duration	Register
Connecting support: Why your tenants are falling into arrears and what you can do about it Rising rent arrears, increasing income volatility and upcoming changes to disability benefits are creating new challenges for housing providers and local authorities across the UK. Recent analysis by Policy in Practice highlights how built in features of the welfare system, such as real time income assessment, benefit deductions and policy reforms, are contributing to financial instability among tenants, particularly those already facing structural barriers like disability, caring responsibilities or single parenthood. For many low income households, the issue isn’t budgeting, it’s that their income is eroded before it arrives. Over half of Universal Credit recipients are repaying debt through automatic deductions, leaving them short for essentials like rent. Others are impacted by erratic payment cycles or policy shifts, increasing the risk of arrears and even homelessness. In response, Policy in Practice and Pocket Power have partnered to create a more joined up approach to tenant support. By integrating income maximisation tools with accessible referral routes, housing providers can now take a more holistic and proactive approach to preventing arrears and supporting tenancy sustainment. Join this webinar to explore: - The current policy landscape and how it impacts tenant incomes - How integrated tools like the Better Off Calculator and Pocket Power referral service support a smoother customer journey - Real world insights from guest housing providers who are using smart software to coordinate applications and reduce repeat data collection If you're working to improve financial outcomes for tenants and reduce tenancy breakdowns, this session will offer timely, practical insights rooted in current data and frontline experience.	23/7/2025j/n/Y	10:30am BST2025-07-23T09:30:00Zg:ia T	1.3 hours	Register
Understanding the impact of disability benefits reforms on local authorities	27/8/2025j/n/Y	10:30am BST2025-08-27T09:30:00Zg:ia T	1.3 hours	Register

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Policy
Latest research and publicationsView all

Letters that changed lives: Boosting Attendance Allowance take up in LondonRead more

The impact of disability benefit reforms in WalesRead more

Hidden holes: Deductions and sanctions for people on Universal CreditRead more
Latest blogsView all

How five London Boroughs unlocked more than £1 million a year in unclaimed Attendance Allowance for their older residentsRead more

How councils can make the most of Universal Credit data through DWP’s latest MOURead more

Rising arrears, shrinking support: Five years of CTR trendsRead more
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