Case Studies Archive | Page 2 of 4

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Date

Start Time

Duration

Preventing debt and homelessness this winter: impact case studies from leading organisations Record levels of temporary accommodation, rising arrears and deepening financial vulnerability are driving more people towards homelessness this winter. Many are already in debt or at risk of falling into it, yet millions of people across the UK are not receiving the support they are entitled to.

Frontline services are under immense pressure. Local authorities are working with shrinking budgets, while financial organisations are managing increased risk and exploring ways to support vulnerable customers more effectively.

The webinar will focus on how councils, third-party organisations and financial institutions such as Nationwide are using data and proactive support to prevent households from reaching crisis point.

Speakers will include:
- Glyn Ashman from the London Borough of Hackney who will discuss the council’s campaign to support residents in temporary housing who are in arrears
- Ian Cheatle from Nationwide, who is the first financial services provider to launch a free telephone benefits calculator service, helping people understand and claim the support they are entitled to while tackling digital exclusion

By acting earlier, organisations can reduce harm and deliver better outcomes for customers, residents and communities.

Join us to hear:
• How organisations are using data to identify households at risk of debt or homelessness before crisis hits
• How proactive support can help people access the financial support they’re entitled to and improve resilience
• Examples of prevention campaigns and pilots demonstrating measurable impact for both residents and customers

26/11/2025

10:30am GMT

1.3 hours

Review of 2025 in policy and practice: From data to impact As 2025 draws to a close, join us as we review the policy developments, sector wide challenges and practical successes that have shaped the past year.

From rising arrears and shrinking local budgets to major reforms to disability benefits and the continued impact of the cost of living crisis, 2025 has brought fresh pressure on low income households and the organisations that support them.

At the same time, many councils, housing providers, utilities and charities have stepped up with data-led approaches to drive targeted support, often against the odds.

We’ll revisit the key policy changes that defined the year and share insights from our work with partners across sectors.

We’ll also highlight findings from our landmark analysis of Council Tax Reduction schemes, which revealed worrying trends but also pointed the way toward more effective, fairer support for households struggling with arrears.

Through case studies, data and real world examples, we’ll celebrate the tangible impact our clients have had in their communities and look ahead to what 2026 may bring.

Join us to:

- Explore the key policy developments and sector challenges that shaped 2025
- Hear highlights from our work on Council Tax Reduction, unclaimed support and safeguarding
- Hear inspiring case studies from organisations that used data to drive impact in 2025, and what they see in store for 2026

10/12/2025

10:30am GMT

1.3 hours

Overcoming the data disconnect in safeguarding Too often, vulnerable people are only identified when it is already too late. Safeguarding professionals are forced to make decisions with only part of the picture, as crucial information is spread across disconnected services and systems. This makes it harder to spot risks, see patterns or act early, leading to delayed or inappropriate support.

In this webinar, we’ll explore how councils and safeguarding partners are tackling this challenge by improving the way data is shared and used. You’ll hear about practical approaches to using daily, structured data feeds to inform decisions, identify concerns earlier and support coordinated prevention work across teams.

We’ll also look at real life examples of how better access to safeguarding data is already helping professionals to take timely, more targeted action, and how they are beginning to evidence impact.

28/1/2026

10:30am GMT

1.3 hours

How Thames Water is using data to automatically enrol customers in need

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How South West Water used data to tackle water poverty and cut debt

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South Norfolk and Broadland Council streamline support for applications with Better Off Apply

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How East Sussex councils joined forces to unlock over £1 million in unclaimed benefits

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Three London boroughs tackle child hunger by auto enrolment of 1,500 students in Free School Meals

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How Guarantor My Loan used the Better Off Calculator to unlock £1,000 for a client struggling with debt

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Northumbrian Water increases household incomes by £12 million by streamlining access to water bills support

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City of York Council tackles pension poverty using data

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Fear Free uses the Better Off Calculator to help those facing financial abuse regain financial independence

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Preventing debt and homelessness this winter: impact case studies from leading organisations

How Thames Water is using data to automatically enrol customers in need

How South West Water used data to tackle water poverty and cut debt

South Norfolk and Broadland Council streamline support for applications with Better Off Apply

How East Sussex councils joined forces to unlock over £1 million in unclaimed benefits

Three London boroughs tackle child hunger by auto enrolment of 1,500 students in Free School Meals

How Guarantor My Loan used the Better Off Calculator to unlock £1,000 for a client struggling with debt

Northumbrian Water increases household incomes by £12 million by streamlining access to water bills support

City of York Council tackles pension poverty using data

Fear Free uses the Better Off Calculator to help those facing financial abuse regain financial independence

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Missing Out 2025