Title

Date

Start Time

Duration

The efficiency imperative: driving impact via data driven outreach With increasing demand and shrinking resources, councils face growing pressure to deliver impactful support to vulnerable residents efficiently.

In this webinar, we explore how data driven outreach campaigns can help local authorities overcome these challenges and achieve impactful results.

Join us to hear from two leading local government organisations as they share their experiences using Campaign Manager, a powerful new feature of the LIFT platform.

Discover how they’ve leveraged their data using intelligent analytics to identify financially vulnerable residents, streamline their outreach processes, and maximise both resident outcomes and cost savings.

This session will cover:

- Strategies to manage rising demand with limited resources
- How data insights can drive targeted and efficient resident support
- Real world results from councils using Campaign Manager for impactful outreach campaigns

Join us to learn how your council can also turn insights into action and make smarter, data-driven decisions to support your communities.

26/3/2025

10:30am GMT

1.3 hours

Protecting vulnerable consumers in regulated sectors

30/4/2025

10:30am BST

1.3 hours

Harnessing data for regional impact: empowering local leaders to drive change Devolution is one of the core missions of the new government, promising a strong focus on giving local areas more control over services. To tackle economic inactivity, and with many people across the UK needing support, it’s vital that local authorities deliver effective, targeted interventions. The success of tailored, region-specific approaches depends on how well local areas can harness data to drive change.

Local organisations, from Mayoral Combined Authorities to county councils, need to deliver these crucial services. Accessing and using the data insights required to implement efficient and effective programmes is a challenge and, without localised data, decision making can become less accurate. This leads to inefficient resource allocation and missed opportunities to reach those who need help the most.

Data analysis offers the key to overcoming these challenges. By harnessing the power of local data, authorities can get the accurate insights they need to target support where it will be most effective. With the right insights, local areas can design and deliver services that are more tailored, timely and impactful, ensuring the right residents get the right support at the right time.

Proven results from current data led initiatives already show the transformative potential of this approach.

Join this webinar to hear from guest speakers who have successfully implemented data driven campaigns. They will showcase real world examples of how they have come together to achieve measurable outcomes.

We’ll also explore how these data insights can be applied to address key issues like economic inactivity, youth unemployment and social isolation to deliver lasting change across regions.

21/5/2025

10:30am BST

1.3 hours

Software Releases

Better Off Calculator

Release date:

New features

Updates to PDF

Formatting in the ‘expenditure notes’ section of the budget now carries over to the PDF summary
The case summary PDF now shows total current and total potential income in line with the results page
Monthly budget breakdown in the PDF now shows both total, current and potential income and deficit/surplus figures

Multi factor authentication (MFA) using SMS

You can now set up MFA using your mobile number.

Previously you needed an authenticator app on a smartphone. Now you can choose your preferred method
Visit the welcome menu > set up multi factor authentication > choose your preferred option and follow the instructions

Fixes

Child DLA now displays correctly in the ‘receiving’ column on the results page
Households where both members are students now have two disregards applied to student finance where appropriate
Accuracy improvements to transitional protection calculations for households with multiple severely disabled children
Improvements to calculations for pensioners receiving tax credits who are undergoing managed migration
Full accuracy review of all additional support alerts to ensure they’re up to date
The capital disregard for managed migration cases now applies correctly

Fixes

The link to eligibility criteria for Working Tax Credits disability element has been updated
We’ve made fixes to the PDF download including an issue some users experienced with blank PDFs
We’ve fixed typos and made other minor corrections to several ‘Find out more’ tooltips
The earnings information in the Carers Allowance ‘Find out more’ tooltip has been updated
There are improvements to the results page for pension age clients, including Pension Credit currently received now feeds correctly into the total benefits received value
Enhanced disability premium is now included alongside severe disability premium for transitional protection
Accuracy fixes for the ‘receiving’ and ‘eligible’ columns on the results page
The total current income figure on the results page no longer changes when switching between legacy and universal credit results. It stays with whatever system and income you are on

Upcoming fixes and features

Standard Financial Statement : We’re bringing the ability to generate a Standard Financial Statement from the details entered into the calculator. Please speak to your account manager if you are interested in this feature
Reporting: Fixes to impact statistics, improvements to usability and faster calculation speed of the impact report

New Features

The results page now clearly highlights your current income vs. your total potential income and the amount you are missing out on

Bringing our reporting features in line with the more detailed results page, we’ve added a breakdown of total current income, total eligible income and total unclaimed income to the record downloads. The PDF output also breaks income down into eligible, receiving and unclaimed benefits
Updated permissions for archiving saved cases. Advisers can now only archive their own cases and managers and admins can archive all cases
Ahead of the latest phase of managed migration, the Better Off Calculator has been updated to calculate Universal Credit and transitional protection entitlement for pension age tax credit claimants

You can now choose to overwrite details of existing users when you bulk upload new users via a CSV. Previously the function would skip over existing uses (unless they were deactivated)

Fixes

Budget page in the PDF is back as part of the standard PDF output
Typed text to search for the benefit you’re receiving no longer lingers when you select the benefit and then want to start typing the next different one

Significant accessibility improvements, including:
– ‘Need help’ and graph components for high contrast modes
– Radio buttons functionality when using large fonts
– Adjust your earnings section in negative contrast mode
– Improvements for screen readers around specific questions
SDP transitional protection breakdown is moved from the results page to the health and caring section of the calculator to help users enter their details correctly

Upcoming Features

Pension Credit being received will feed into the total benefits received value
Enhanced Disability Premium will be included alongside Severe Disability Premium for transitional protection
Mixed age couple and pension credit eligibility fixes