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Proactive income maximisation: eliminating cash shortfalls through data led HSF delivery in IslingtonLearn more

How South Cambridgeshire District Council used data to secure over £4 million in unclaimed support for residentsLearn more

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From arrears to resilience: How local authorities and housing organisations streamline their resident journey

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Title	Date	Start Time	Duration	Register
From arrears to resilience: How local authorities and housing organisations streamline their resident journey Fragmented support journeys are costly for organisations and draining for residents. More than a headache, they are a significant barrier to financial resilience. When people are forced to repeat their stories and provide the same evidence multiple times, it creates a friction that can prevent vital help from reaching those who need it most. This challenge is visible across sectors, whether someone is applying for a new tenancy or seeking urgent crisis support from their council. This webinar explores the opportunity to bridge the £24 billion benefits gap by unifying disjointed processes into a single, seamless journey. We will dive into how Livv Housing Group and Richmond and Wandsworth Councils: • Maximise resident income: Instantly identify eligibility for national benefits, local support, and social tariffs. • Eliminate "double-keying": Use the Universal Housing Form to collect data once and apply it across multiple support schemes. • Strengthen tenancy sustainment: Shift from debt collection to proactive income maximisation, reducing rent loss and eviction risks. • Optimise operational efficiency: Free up frontline staff by replacing manual data collection with a "tell us once" digital pathway. At the end of the webinar, we will hold dedicated sessions in themed breakout rooms with our housing association and local authority speakers to discuss specific challenges. Why attend Join us to learn how other organisations are replacing fragmented applications with a unified platform that allows residents to tell their story once. We will discuss how to improve operational efficiency by removing the need for double keying and manual data collection. This session is essential for leaders in housing and local government who want to move from reactive crisis management to a proactive and preventative service model.	25/3/2026j/n/Y	10:30am GMT2026-03-25T10:30:00Zg:ia T	1 hour	Register

On demand webinars View all

Council Tax Reduction: Practical approaches to policy reform and supporting the most vulnerable

Overcoming the data disconnect in safeguarding

CRF: Resetting local crisis support in England

Policy
Latest research and publicationsView all

A path to better Council Tax Support schemesRead more

Resetting local crisis support in England: Recommendations for the new Crisis and Resilience FundRead more

Data sharing for implementing targeted bill supportRead more
Latest blogsView all

Future proofing Council Tax Support for LGR and the 2027 policy resetRead more

Navigating the social and economic implications of AIRead more

Delivering the Crisis and Resilience Fund: Insights from DWP, Trussell and Plymouth City CouncilRead more
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Making the Crisis and Resilience Fund work for councils

View our practical advice to help councils deliver crisis support and invest in resilience services

CRF blog-15Jan26

Letters that changed lives: Boosting Attendance Allowance take up in London

How five London Boroughs unlocked more than £1 million a year in unclaimed Attendance Allowance for their older residents

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How councils can make the most of Universal Credit data through DWP’s latest MOU

Key changes expected in DWP’s 2025 Memorandum of Understanding (MOU) with local authorities

New analysis: Deductions and sanctions for people on Universal Credit

We call for an extension of the Fair Repayment Rate to other policies that reduce Universal Credit allowances

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