Title

Date

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Duration

Missing out 2025: New figures on unclaimed support and how organisations are closing the gap Each year, billions of pounds in financial support go unclaimed by people who are eligible to receive it.

This webinar will share the headline findings from our third annual Missing Out report, including updated figures and key trends from the past year. For the first time, our analysis includes a local breakdown of unclaimed support for each local authority in Great Britain, helping you understand the picture in your area.

Join us to hear from a panel of frontline organisations across sectors who are working to close the gap. From local authorities and advice services to finance, utilities and housing, organisations are having an impact to improve awareness, simplify access and deliver meaningful results for their communities.

We will explore how practical solutions like LIFT and Apply Once are helping to embed this change and support coordinated outreach at scale.

Whether you work in policy, delivery or support, this session will help you understand the scale of the issue, methods that are working to address it and what more can be done.

Join us to:
• Hear new data on the value of unclaimed support across the UK and regionally, and why people miss out
• Discover how different sectors are responding and what impact they’re having
• Find out how tools and funding, including the Crisis and Resilience Fund, are being used to reach people, and hear how you can help close the gap in your sector

24/9/2025

10:30am BST

1.3 hours

Overcoming the data disconnect in safeguarding Too often, vulnerable people are only identified when it is already too late. Safeguarding professionals are forced to make decisions with only part of the picture, as crucial information is spread across disconnected services and systems. This makes it harder to spot risks, see patterns or act early, leading to delayed or inappropriate support.

In this webinar, we’ll explore how councils and safeguarding partners are tackling this challenge by improving the way data is shared and used. You’ll hear about practical approaches to using daily, structured data feeds to inform decisions, identify concerns earlier and support coordinated prevention work across teams.

We’ll also look at real life examples of how better access to safeguarding data is already helping professionals to take timely, more targeted action, and how they are beginning to evidence impact.

28/1/2026

10:30am GMT

1.3 hours

Bespoke organisation training

Introduction to benefits training

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Build confidence in the benefits system

Whether your team is new to the benefits system or in need of a refresher, this introductory training provides a clear, practical overview of how the system works.

Designed to strengthen collective understanding, this 90 minute online session helps staff confidently support customers or colleagues with benefit related queries, using a benefits calculator or discussing entitlements.

Ideal for:

Frontline staff in local authorities, housing, utilities and advice services
Customer support teams and contact centres
Caseworkers and advisers
Anyone guiding others through a benefits calculator
Teams with no formal benefits training

By the end of the training, your team will understand

What the main benefits are, who they’re for, and how they interact
The difference between legacy benefits and Universal Credit, and what managed migration means
How means testing works and why it matters
How to interpret results from a benefits calculator

Meet your trainer

Richard was fantastic, delivered the information in an interesting and easily digestible way. Made sure people were engaged with questions part way through. Even as someone who knows a lot about the benefit system after completing ECAs for so long, I was still interested the whole way through and found there were more nuanced details I did not know about.

Session was very well delivered and easy to understand. Great examples given and practice cases. Thank you Richard.

The benefits overview was so interesting I can actually make sense of the benefits and why we are asking certain questions thank you!

It was very educative and was an eye opener to how the benefit system works. It makes it easier to advise and sign post customers where necessary.

Richard was very engaging and knowledgeable and I thought the real life examples he gave to illustrate the different benefits made it very easy to apply to our own worlds.

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Missing out 2025: New figures on unclaimed support and how organisations are closing the gap

Introduction to benefits training

Training request

Build confidence in the benefits system

Ideal for:

By the end of the training, your team will understand

Meet your trainer

Request training for your organisation

Training request

Book a Call

Missing out 2025