Webinars, conferences and speaking engagements
| Title | Date | Start Time | Duration | Register |
|---|---|---|---|---|
| Council Tax Reduction: Practical approaches to policy reform and supporting the most vulnerable
In recent years, Council Tax arrears in England have hit a record £6 billion. As we move into 2026, the design of local Council Tax Reduction (CTR) schemes remains one of the most powerful levers councils have to protect low income residents from falling into arrears. Join us at this webinar to explore practical solutions focused on: • Trends in council tax support schemes: Preparing for LGR and the April budget changes • Streamlined collection: Aligning CTR scheme design to make it simple to administer, and combine this with flexible, effective and sustainable debt management practices • Local government reorganisation: Best practices to harmonise disparate schemes and be ready for the transition • Efficiency through automation: How South Norfolk & Broadland councils are working to increase take-up while reducing the administrative burden of Universal Credit fluctuations through income-banded schemes and automated modelling The policy landscape is shifting rapidly. The government’s new Child Poverty Strategy introduces statutory requirements for councils to ensure their schemes actively reduce inequality and align with supportive collection practices, while LGR and changes to local government funding impact on scheme design. Deven Ghelani (Director) and Rory Ewan (Senior Policy and Data Analyst) of Policy in Practice will discuss the impact of these policy changes and practical approaches based on our analysis of over 150 schemes. We will also be joined by Lindsay Sayer who will share her experience of CTRS redesign in South Norfolk and Broadland, and harmonisation across the districts. This webinar will aim to provide Heads of Revenues and Benefits, Revenues Managers, Finance Directors and policy leads with the tools to navigate complex legislative changes and design data driven, resilient schemes. By acting now, councils can turn these policy challenges into an opportunity to deliver fairer, more efficient support. | 17/2/2026 | 10:30am GMT | 1 hour | Register |
| From arrears to resilience: How local authorities and housing organisations streamline their resident journey
Fragmented support journeys are costly for organisations and draining for residents. More than a headache, they are a significant barrier to financial resilience. When people are forced to repeat their stories and provide the same evidence multiple times, it creates a friction that can prevent vital help from reaching those who need it most. This challenge is visible across sectors, whether someone is applying for a new tenancy or seeking urgent crisis support from their council. This webinar explores the opportunity to bridge the £24 billion benefits gap by unifying disjointed processes into a single, seamless journey. We will dive into how Livv Housing Group and leading local authorities: • Maximise resident income: Instantly identify eligibility for national benefits, local support, and social tariffs. • Eliminate "double-keying": Use the Universal Housing Form to collect data once and apply it across multiple support schemes. • Strengthen tenancy sustainment: Shift from debt collection to proactive income maximisation, reducing rent loss and eviction risks. • Optimise operational efficiency: Free up frontline staff by replacing manual data collection with a "tell us once" digital pathway. At the end of the webinar, we will hold dedicated sessions in themed breakout rooms with our housing association and local authority speakers to discuss specific challenges. Why attend Join us to learn how other organisations are replacing fragmented applications with a unified platform that allows residents to tell their story once. We will discuss how to improve operational efficiency by removing the need for double keying and manual data collection. This session is essential for leaders in housing, local government and utilities who want to move from reactive crisis management to a proactive and preventative service model. | 25/3/2026 | 10:30am GMT | 1 hour | Register |
