Collaboration Hour with Policy in Practice: Data sharing in action: How organisations can connect silos to better support customers

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Harnessing data for regional impact: empowering local leaders to drive change Devolution is one of the core missions of the new government, promising a strong focus on giving local areas more control over services. To tackle economic inactivity, and with many people across the UK needing support, it’s vital that local authorities deliver effective, targeted interventions. The success of tailored, region-specific approaches depends on how well local areas can harness data to drive change.

Local organisations, from Mayoral Combined Authorities to county councils, need to deliver these crucial services. Accessing and using the data insights required to implement efficient and effective programmes is a challenge and, without localised data, decision making can become less accurate. This leads to inefficient resource allocation and missed opportunities to reach those who need help the most.

Data analysis offers the key to overcoming these challenges. By harnessing the power of local data, authorities can get the accurate insights they need to target support where it will be most effective. With the right insights, local areas can design and deliver services that are more tailored, timely and impactful, ensuring the right residents get the right support at the right time.

Proven results from current data led initiatives already show the transformative potential of this approach. Hear from expert speakers including:

- Nigel Blair, Head of Product Management & Innovation at Northgate Public Services, on managing reorganisation and making data work across systems

- Jonathan Flowers, seasoned adviser and former council executive, on what it takes to lead change that sticks

- Sam Fathers, Head of Business Development at Policy in Practice, on how LIFT is helping councils turn insight into impact

Hear from a public sector delivery lead with hands-on experience coordinating support across multiple councils, sharing early results from high-impact benefit take-up campaigns.

You’ll come away with real-world examples, tested strategies and inspiration for driving results in your area.

21/5/2025

10:30am BST

1.3 hours

Understanding the impact of disability benefits reforms on local authorities

27/8/2025

10:30am BST

1.3 hours

The Collaboration Hour is a 60-minute discussion club series from Collaboration Network, where participants can identify a topic/theme that resonates with others across the network and can enable the peer-to-peer sharing of best practices. This series enables members to gain qualitative feedback and insights from fellow professionals on strategic approaches to a range of issues, whether that relates to vulnerability, operational readiness, CX, mental well-being, etc.

With household bills continuing to rise and vital support often going unclaimed, organisations are under growing pressure to meet the more challenging needs of their customers.

Join us, as we host this Collaboration Network webinar with a panel of leading organisations. We bring a wealth of experience in driving change and using data to improve people’s lives. Whether you are in customer services, collections, strategy or even a regulator, this webinar will give you actionable insights into overcoming data sharing challenges to unlock meaningful results.

We will explore

how barriers to data sharing can be used to create better customer processes, enable quicker access to support and to proactively target households
real world case studies from organisations that are using Policy in Practice’s solutions to effectively streamline and strengthen their data sharing practices, within internal teams, with external triage organisations, as well as with DWP and HMRC data