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Protecting vulnerable consumers in the finance sector The finance sector plays a critical role in people’s lives; however, with increasing economic pressures, more consumers are becoming vulnerable and requiring additional support and protection.

Regulators like the FCA have tightened expectations around how businesses identify, support and engage with vulnerable customers. Failure to comply can result in reputational damage, regulatory penalties and customer hardship. But how can organisations balance compliance with commercial priorities while delivering fair outcomes for consumers?

Join industry experts as we explore best practices, regulatory expectations and practical strategies for businesses to proactively identify and protect vulnerable consumers. Gain actionable insights on:

- The latest regulatory landscape at the FCA
- Effective strategies for identifying and supporting vulnerable customers
- Case studies showcasing successful industry approaches
- How technology and data can enhance consumer protection

Join this webinar to learn how to strengthen your compliance strategy, improve customer engagement and safeguard both consumers and your organisation’s reputation.

Register now to stay ahead of regulatory expectations and build a more consumer focused business.

30/4/2025

10:30am BST

1.3 hours

Harnessing data for regional impact: empowering local leaders to drive change Devolution is one of the core missions of the new government, promising a strong focus on giving local areas more control over services. To tackle economic inactivity, and with many people across the UK needing support, it’s vital that local authorities deliver effective, targeted interventions. The success of tailored, region-specific approaches depends on how well local areas can harness data to drive change.

Local organisations, from Mayoral Combined Authorities to county councils, need to deliver these crucial services. Accessing and using the data insights required to implement efficient and effective programmes is a challenge and, without localised data, decision making can become less accurate. This leads to inefficient resource allocation and missed opportunities to reach those who need help the most.

Data analysis offers the key to overcoming these challenges. By harnessing the power of local data, authorities can get the accurate insights they need to target support where it will be most effective. With the right insights, local areas can design and deliver services that are more tailored, timely and impactful, ensuring the right residents get the right support at the right time.

Proven results from current data led initiatives already show the transformative potential of this approach.

Join this webinar to hear from guest speakers who have successfully implemented data driven campaigns. They will showcase real world examples of how they have come together to achieve measurable outcomes.

We’ll also explore how these data insights can be applied to address key issues like economic inactivity, youth unemployment and social isolation to deliver lasting change across regions.

21/5/2025

10:30am BST

1.3 hours

Islington Council secures over £1 million for pensioners in successful Pension Credit take up campaign

LIFT has provided us with the assurance that we have targeted the HSF to our least financially resilient households.

Tackling poverty in income deprived pensioner households

Islington is London’s sixth most deprived local authority, and more than a third of the borough’s over 60s are living in income-deprived households. Ensuring that pension age residents were receiving all the help that they were eligible for is a top priority.

With up to £1.7 billion worth of Pension Credit unclaimed nationwide each year Islington Council researched why their residents weren’t claiming.

The most common responses were lack of awareness, assuming they weren’t eligible, fear of long forms to fill out, no-one to help and no idea who to ask and believing that savings made them ineligible

It became clear that Islington needed to reach eligible residents with a targeted campaign.

Using data to identify financially vulnerable families to offer targeted support

Islington Council was able to identify financially vulnerable pensioner households and approach them to offer targeted support by analysing its data via the Low Income Family Tracker (LIFT) platform.

By proactively targeting households and engaging them using data-led campaigns, Islington Council was able to boost Pension Credit take-up in the borough by 39%.

Eligible households receive an average of £4,500 in Pension Credit and associated benefits

Islington Council has achieved incredible results using their administrative data in LIFT to drill down to household level and identify 689 eligible households. By running a targeted campaign, they helped 274 households to successfully claim Pension Credit totalling £939,100 per year.

Islington was also able to distribute £230,970 in backdated Pension Credit to these households. £56,136, was distributed in other associated benefits such as a Free TV Licence, Cold Weather Payments and help with heating bills. These associated benefits also contributed to an additional £5,427 in backdated payments.

The total amount of benefits awarded was £1,231,633, or an average of £4,495 per household.

25 of these households also owed money to Islington Council, mostly in the form of rent arrears or Council Tax debt. As these households became more financially resilient, £13,649 of this debt has now been repaid.

The council has also saved £209,606 because the extra income awarded to residents now enables those with caring responsibilities to care for longer before applying for a care package.

The average resident entitled to Pension Credit in Islington is aged 77, with an average life expectancy of 83. The Pension Credit take-up campaign may therefore bring in total economic benefits to Islington Council of £6,431,068.