“The customer is going to be £7,000 a year better off and without the Benefit and Budgeting Calculator I’m not sure that case would have ever made its way to our team because the customer wasn’t in arrears, she was paying and she never had any idea she could claim any benefits.”
Nadine Burns, Customer Support Team Manager, The Guinness Partnership
The change from full rollout to the Universal Credit managed migration pilot announced by Amber Rudd earlier this year gives us more time to get ready for the changes ahead.
Local organisations delivering frontline support play an important role in helping people to prepare for moving onto Universal Credit Many, including housing associations and Citizens Advice, use our Benefit and Budgeting Calculator to help their customers boost their financial resilience and refresh their household budgeting skills.
In this webinar we looked at how The Guinness Group uses our Benefit and Budgeting Calculator to give the best possible support to customers under both legacy benefits system and Universal Credit.
Listen back to hear:
- what we know about Universal Credit managed migration
- ways to build the financial resilience of households
- how income changes on Universal Credit and how to manage this