How Citizens Advice is helping Universal Credit claimants

On-demand webinar

As Universal Credit receives a refresh, courtesy of new Secretary of State Amber Rudd, we asked what the recent changes mean for people affected, and how the Citizens Advice Service nationwide is responding.

Policy in Practice’s Deven Ghelani talked to Kayley Hignell, Citizens Advice and Nicky Rees, Citizens Advice Peterborough, to hear some LCAs are doing to support people and how using Policy in Practice’s Better Off Calculator helps.

Listen back to hear:

  • What the recent policy changes and new Secretary of State mean for Universal Credit
  • How Citizens Advice approach to Universal Credit is changing
  • How Citizens Advice Peterborough helps people to maximise income and budget well
  • Brief introduction to software used by some Local Citizens Advice advisors to give accurate and easy to digest advice

View the webinar

The Better Off Calculator is amazing, the frontline volunteers find it really useful. I especially like the calendar that shows claimants who get paid weekly how their monthly Universal Credit payments will be affected over the next 12 months.
Nicky Rees,Peterborough Citizens Advice
Skip to content