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Protecting vulnerable consumers in the finance sector The finance sector plays a critical role in people’s lives; however, with increasing economic pressures, more consumers are becoming vulnerable and requiring additional support and protection.

Regulators like the FCA have tightened expectations around how businesses identify, support and engage with vulnerable customers. Failure to comply can result in reputational damage, regulatory penalties and customer hardship. But how can organisations balance compliance with commercial priorities while delivering fair outcomes for consumers?

Join industry experts as we explore best practices, regulatory expectations and practical strategies for businesses to proactively identify and protect vulnerable consumers. Gain actionable insights on:

- The latest regulatory landscape at the FCA
- Effective strategies for identifying and supporting vulnerable customers
- Case studies showcasing successful industry approaches
- How technology and data can enhance consumer protection

Join this webinar to learn how to strengthen your compliance strategy, improve customer engagement and safeguard both consumers and your organisation’s reputation.

Register now to stay ahead of regulatory expectations and build a more consumer focused business.

30/4/2025

10:30am BST

1.3 hours

Harnessing data for regional impact: empowering local leaders to drive change Devolution is one of the core missions of the new government, promising a strong focus on giving local areas more control over services. To tackle economic inactivity, and with many people across the UK needing support, it’s vital that local authorities deliver effective, targeted interventions. The success of tailored, region-specific approaches depends on how well local areas can harness data to drive change.

Local organisations, from Mayoral Combined Authorities to county councils, need to deliver these crucial services. Accessing and using the data insights required to implement efficient and effective programmes is a challenge and, without localised data, decision making can become less accurate. This leads to inefficient resource allocation and missed opportunities to reach those who need help the most.

Data analysis offers the key to overcoming these challenges. By harnessing the power of local data, authorities can get the accurate insights they need to target support where it will be most effective. With the right insights, local areas can design and deliver services that are more tailored, timely and impactful, ensuring the right residents get the right support at the right time.

Proven results from current data led initiatives already show the transformative potential of this approach.

Join this webinar to hear from guest speakers who have successfully implemented data driven campaigns. They will showcase real world examples of how they have come together to achieve measurable outcomes.

We’ll also explore how these data insights can be applied to address key issues like economic inactivity, youth unemployment and social isolation to deliver lasting change across regions.

21/5/2025

10:30am BST

1.3 hours

Blog

Reforming benefits and support to get Britain working: What the changes to sickness and disability benefits mean

Rich Jones Published on 19th March 2025

Reforming Benefits and Support to Get Britain Working

Following the government’s latest announcement on sickness and disability benefits, we’ve outlined the key changes that could impact you.

These changes only apply to working age people. People of pension age won’t be affected. Some proposals are still under consultation, meaning decisions are yet to be finalised. Others have been confirmed but don’t yet have a set start date.

This blog focuses on the confirmed changes that will definitely take place.

To understand how these updates might affect you, we recommend using Policy in Practice’s Better Off Calculator, which will reflect changes as they come into effect. You can find services local to your area here AdviceLocal.

Changes from April 2026

Changes to Universal Credit (UC)

For all new and existing claims, the UC standard allowance will increase by £7 per week (from £91 to £98)
For all new claims, the UC LCWRA (Limited Capability for Work Related Activity) element will reduce by £47 per week (from £97 to £50), and will be frozen at this level until April 2029. However, people with “the most severe, life long health conditions” will receive an additional premium to protect their income. Further details on this premium are yet to be announced
For existing claims, the UC LCWRA element will not reduce, but it will also be frozen at £97 per week until April 2029
Anyone who receives LCWRA before April 2026 and continues to be entitled when reassessed will not see this payment cut

Changes to Personal Independence Payment (PIP)

For all new claims and reassessments, the eligibility for the daily living component of PIP is becoming stricter. Currently, a score of 8 points in total across 10 different activities is required to receive the standard rate.

After this change, a minimum score of 4 points on at least one daily living activity as well as scoring a minimum of 8 points overall will be required. This means some people who currently receive PIP will not be eligible if they are reassessed after this date.

Changes in 2026 and beyond

Some of the announced changes don’t have a confirmed start date yet, but they are expected to take effect from April 2026 onwards.

For claimants of UC, PIP or new style ESA (Employment and Support Allowance), trying work will not be considered a relevant change of circumstance that will lead to a review or reassessment. The government has said these changes will be made as soon as possible.
From April 2028, the Work Capability Assessment for UC will be replaced, and the PIP assessment will be used instead.
Although the Work Capability Assessment is being replaced in 2028, reassessments will resume (after being paused during COVID-19) and be carried out until then. No date has been announced for this yet.