Welfare reforms such as Universal Credit create a complex picture for councils and their housing partners. It’s important to understand the true impact of all the benefit changes on individual households so that the most effective support programmes possible can be put in place, and rental income is protected.
Policy in Practice is helping councils and their housing partners to support their most vulnerable tenants through welfare reforms. In this practical webinar we share the work we’ve done with Newcastle CC and Your Homes Newcastle.
Listen back to learn how we helped Newcastle City Council and YHN to:
1. Understand the cumulative impact of welfare reforms on individual households
2. Support tenants to budget under Universal Credit, and take action to avoid the impact of the Benefit Cap
3. Create efficiencies for staff who may need training and help to have broader conversations with residents
4. Help tenants to self serve, and avoid having to tell their story more than once.