Paul Howarth looks at new research about the collection of council tax in London commissioned by the Greater London Authority and published by Policy in Practice today.
How council tax is collected can have an impact on the lives of low-income households. The handling of council tax arrears and the extra costs that can be incurred in the collection process can cause extreme poverty or destitution, and may increase levels of problem debt.
Local authorities in England can choose how to collect council tax, and different best practice models designed to collect from financially vulnerable citizens are emerging. Policy in Practice has reviewed different collection processes across London for the Greater London Authority and evaluated their impact on citizens and councils.
Listen back to hear:
- Barriers to the adoption of more flexible policies
- Empirical evidence of the factors influencing collection rates
- How councils can optimise collection rates whilst also protecting vulnerable citizens




The research showed that collection policies could be fairer without an adverse effect on collection rates.
Council Tax debt collection and low-income Londoners
The Greater London Authority (GLA) has commissioned Policy in Practice to undertake an evaluation of flexible, customer-centric debt collection practices for low-income Londoners. This project focuses on deepening the GLA’s understanding of the business case for council tax collection practices that more effectively support low-income households.
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In September 2023 the UK experienced an economic inactivity rate of 21.3% and an estimated unemployment rate of 4.3%, both of which have increased compared to previous data. Economic inactivity has surpassed pre-pandemic levels, prompting government efforts to integrate this group into the workforce. Historically, policies under Universal Credit and legacy benefits emphasised pushing people into employment through conditionality and short term measures. Today, both major political parties are exploring ways to facilitate return to work and eliminate barriers to employment. However, the government is also extending conditionality and adopting a tougher stance on sanctions for a broader range of people. Haringey is home to a young, ethnically diverse population. In June 2023, almost one fifth of those between 16 to 65 were on Universal Credit. Nearly 7% of residents over 16 were claiming unemployment related benefits, a figure above the London average of 4.7% and the 3rd highest rate of all UK councils Haringey Council wanted to find ways to overcome barriers to employment for young people and families with children and has used data to achieve success with its employment support programmes. Join this webinar to learn: - The new carrot and stick policy changes designed to break down barriers to work and reduce economic inactivity - What Haringey Council did to increase take up of free childcare for two year olds to 70% - How Haringey Council successfully helped 95 NEETs on their employment journey With guest speakers from Haringey Council | 29/11/2023 | 10:30 GMT | 1.3 hours | Register |
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How the debt sector is connecting people to support | 31/1/2024 | 10:30 GMT | 1.3 hours | Register |