How low-income families can benefit from social tariffs

On-demand webinar

Millions of families under pressure from the rising cost of living are missing out on savings on their utility and broadband bills that could make a big difference. Research shows that savings of up to £144 a year for broadband alone are being left on the table. This is money that can help people to stay connected, an essential part of the way we live, work and learn.

Lack of awareness of the support available for families is a problem. Research from Ofwat suggests that only 15% of people knew about affordability support and similar research by National Energy Action puts that figure at just 8%.

As well as unclaimed benefits of around £15 billion a year, there is a complex and evolving network of other support available for people who need it. Frontline advisors need the latest information about social tariffs so they can help customers on their income maximisation journeys.

Listen back to hear
  • The impact of rising living costs on low income families
  • Support available for people who are struggling with digital connectivity and energy costs
  • Practical tools that can help now

With guest speakers Daniella Weduwer, Policy Manager, Energy UK and Emma Stone, Director of Evidence and Engagement, Good Things Foundation

Listen back to our speakers

Dr Emma Stone
Director of Evidence and Engagement
Good Things Foundation

Daniella Weduwer
Policy Manager
Energy UK

Tylor-Maria Johnson
Policy and Data Analyst
Policy in Practice

Genevieve Hampson
Benefit and Budgeting Calculator Product Manager
Policy in Practice

Webinar poll results

Webinar poll results Mar 22
Good Things Foundation logo
Data poverty is when individuals, households or communities cannot afford sufficient, private and secure mobile or broadband data to meet their essential needs. The root cause of data poverty is poverty. Among working-age adults, those in the lowest socioeconomic groups are more than three times as likely as those in the highest socio-economic groups to not use the internet.
Dr Emma Stone,Director of Evidence and Engagement, Good Things Foundation
Energy UK logo
Without further UK Government support, the household energy price cap is estimated to rise again in October, to between £2,500 to £3,000. Such a rise could double the number of households in fuel poverty and put further pressures on business customers. Supporting vulnerable customers is also about helping them use less energy - the cheapest form of energy is the one we do not use.
Daniella Weduwer,Policy Manager, Energy UK

Register for an upcoming live webinar

TitleDateStart TimeDurationRegister
How to identify and support Just About Managing households using data The government has said it wants to make life easier for the 'squeezed middle' or people who are just about managing. These are the families who are not rich and they are also not those on the lowest incomes. Despite most being in work, they are struggling to meet their cost of living and it is no wonder.

The cost of living hit a 30-year high in February with inflation running at 6.2% and outpacing wage growth. Electricity bills were up nearly 20% in the year to January 2022, and gas bills by 28%, with further rises expected. Private rental prices across the UK went up by 2% in the year to January, the highest rate for five years; in the East Midlands that figure was 3.6%.

We know that one in five UK adults (10.3 million people) have less than £100 in savings, one in ten have no savings at all and more than a quarter have less than £500. Many are one broken appliance away from slipping into debt.

Local authorities want to help families who are struggling now to avoid a crisis down the line yet they have little or no visibility over people who are not already claiming benefits. Now though, analysis of other datasets can be used to get a clearer picture of families who are just about managing.

Join this webinar to learn:

- Who is just about managing now but at risk in the future due to the rising cost of living
- Which datasets can be used to identify families in danger of debt
- How local authorities can target support to avert crisis
29/6/202210:30 BST1.3 hours
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