Universal Credit: how are frontline advisors responding?

On-demand webinar

Guest speaker Darren Thomas, Grwp Cynefin, talked to Zoe Charlesworth and Peter Carter about the roll out of Universal Credit to customers across north and mid Wales. Zoe gave an update of changes made to Universal Credit in the Budget 2018 and our in depth analysis of the impact these changes will have.

Listen back to hear which features of the Better Off Calculator Grwp Cynefin uses to:

  • understand the affordability of a tenancy
  • maximise income
  • understand how changes in circumstances affect income
  • manage arrears
  • give frontline advisors confidence to have frank and honest conversations
  • capture, save and build on discussions with tenants for future use

View the webinar

Our biggest concern, as UC rolls out across our large geographic area, was that we have consistency, that our tenants get the same service and also that our advisors have something to fall back on. Policy in Practice gives us that and we can access it from anywhere. The way that Policy in Practices deals with income entitlement, as well as the expenditure of the household, gives our advisors the confidence to have frank and honest discussions with households. Nothing speaks better to our tenants than facts and figures.
Darren Thomas,Senior Welfare Advisor, Grwp Cynefin
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