Understand the impact of Universal Credit on rent collection

On-demand webinar

Listen back to this Policy in Practice webinar to hear guest speaker Bill Irvine, Universal Credit Advice and Advocacy, in conversation with Deven Ghelani and Zoe Charlesworth. Hear how tenants are being hit as Universal Credit continues to roll out, what the latest policy updates mean for landlords and what practical steps housing associations can take to help tenants and protect rental income.

Guest speaker Bill Irvine, Universal Credit Advice and Advocacy talks to Deven Ghelani and Zoe Charlesworth about the impact of Universal Credit on rent collection. Listen back to hear how tenants are being hit as Universal Credit continues to roll out nationwide.

Listen back to hear about:

  • Universal Credit
    • Rollout update
    • The impact on rent arrears
    • Recent policy changes
  • An interview with Bill Irvine and Zoe Charlesworth
    • The current challenges facing social landlords
    • The current challenges facing tenants
    • How housing associations are meeting these challenges
    • Technology that can help

View the webinar

The best thing for landlords to do is to have a small team of staff that are dedicated to getting their heads round Universal Credit so that they can give the information to their colleagues. We've got 4 to 5 years to get to the end of this exercise, maybe even longer. The important thing is to look at your high risk cases which are your new claims and look to support them. I recommend you do as much as you can to support your tenants because the more you invest now, the more you'll actually save by avoiding problems further down the line.
Bill Irvine,Universal Credit Advice & Advocacy
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