Local organisations tasked with delivering frontline support are fine tuning action plans to help prepare people ahead of the full service roll out of Universal Credit, which is set to accelerate this October.
Local authorities and housing associations can learn from peers who have already moved on to Universal Credit full service. Understanding the operational challenges faced during the transition period, and the strategies employed to deal with them, could make all the difference to a successful roll out.
Join guest speakers from a housing association and a local authority to hear how they’ve helped their customers move over to full service Universal Credit and how Policy in Practice’s Better Off Calculator has helped.
Listen back to hear:
- what operational challenges were faced by Aster Housing Group and Croydon Council
- what strategies they’re employing to deal with those challenges
- how software with built in Universal Credit features can help minimise the risk of personal debt