In 2021 we saw huge increases in the cost of living for many households, pushing many further into poverty. This prompted Croydon Council to run a campaign to help over 200 residents improve the energy efficiency of their homes. This has helped to reduce their household bills.
Croydon Council’s good news story of 2021
Using the LIFT platform for mailshots has generated over 200 resident self-referrals to the service, allowing our advisors to spend more time on providing one to one support, rather than outreach work to identify the residents.
During the completed Home visits a total of 1,825 small free energy and water measures have been fitted to the homes, 68 referrals made to HEAT London and 12 applications made for a Warm Homes Discount.
Malcolm Bell, Energy Projects Manager, Croydon Council
Learn more about Croydon Council’s good news story
We are a small team supporting low-income and fuel-poor Croydon residents. It is challenging to proactively identify residents who would benefit from the support and advice we can give from our service.
The LIFT platform has been at Croydon Council and is already well embedded into our services. It is a platform that helps us to analyse our own data in order to identify vulnerability, target support and track change over time.
The data insights have helped us to do our core work which is helping low-income residents manage their energy bills and access grant funding to improve the energy efficiency of their homes.
I manage Croydon Healthy Homes, Croydon Council's fuel poverty advice service. I have used data from the Low Income Family Tracker software for targeted mailshots of low income and vulnerable residents in the borough. This software has allowed us to easily identify and contact residents who could benefit from support from our service. Being able to access data from the software, has reduced the amount of officer hours needed to identify residents for the service, time we have used to support more low income and vulnerable residents.