Reventus Enforcement Agents adapted to the changes brought by COVID-19. They prioritised engaging and connecting with their clients during the pandemic and enforcement has taken a back seat.
This year, Reventus were to host and organise the Autumn Local Authority conference for LACEF, which is held each October, the conference also raises money for charity. Despite not being able to hold a conference this year because of the pandemic they still managed to raise money for local charities.
Welfare Director Tracey Stone contacted the original event sponsors and local businesses to successfully raise £750 for charity, which was then matched by Reventus Ltd, resulting in £1,500 which was given to four local charities.
Reventus Enforcement Agent’s charitable good news story from 2020
A local authority conference had been organised prior to the pandemic and was due to take place in Enfield in October 2020. As many will have experienced, COVID-19 had other ideas and this was sadly cancelled. One of the main take-aways from the conference each year are funds raised by sponsors to help local charities in the area.
With the conference cancelled we were unable to help our nominated charities. Reventus stepped up and our Welfare Director contacted the sponsors and other contacts and successfully raised £750. This amount was then met by Reventus Ltd resulting in £1,500 to share between four local charities: The Felix Project, Chipping Barnet Foodbank, North London Hospice and Galliard School. It was a great effort from everyone involved and shows what you can do when you adapt to change. Thank you to all who helped.
Tracey Stone, Welfare Director, Reventus Enforcement Agents
At the time our main aim was to ensure better working practices for our customers.
From an internal point of view, we had a new Welfare Director and a new team. We wanted consistency across the board and an efficient and effective tool to help improve our customer’s situations.
Covid-19 has dramatically changed our processes, both internally with how we are working as a team but also externally with how we are dealing with our customers.
Naturally, during the pandemic, enforcement has taken a back seat. Instead, we recognised the need to find better ways to engage and connect with our customers and clients to ensure we are doing the best we can to help them through this difficult time.
We chose Policy in Practice because it is the organisation lots of Local Authorities use. By working with Policy in Practice we can ensure consistency with everyone we work with.
The Better Off Calculator is also incredibly straight-forward to use and the information can be easily accessed on our website by our customers.
We have only just gone live with the calculator so it is too early to say what the impact is but we certainly have very high hopes for the future.
Definitely look at what is around, investigate and review before you make any decisions.
Nothing can be taken for granted.
We would like others to know that it is ok to try new things. COVID has been an uncertain time for everyone and diverted us in a different direction. Although, as a company, we dedicate ourselves to being different from the rest, COVID has really taught us that we need to be flexible with any situation thrown our way. We have amended our working practices to help our customers at this time, for example by allowing further time for our customers to resolve their accounts with us. Ensure that you are taking the time to assist your customers in the best way and meeting their needs as individuals.
“From the first contact with Sarah at Policy in Practice the experience has been great, from demonstration to implementation on our website. We have raised several issues that have been rectified or tailored to us, with the minimal of fuss and no charge. It has been a pleasure working with Policy in Practice.”
Tracey Stone, Welfare Director, Reventus Ltd