Scope supports customer to increase benefit entitlement for the next 5 years

Scope saw first hand the impact of the cost of living crisis on people with disabilities. Their Disability Energy Support Service, set up 18 months ago, has been providing advice and support to customers. Combined with the Better Off Calculator, the team has been able to create incredible impacts for their customers, improving their financial and emotional wellbeing.

Scope’s good news story of 2022

We have found that the Better Off Calculator provides the best system for our advisors to proactively provide income maximisation opportunities to customers. We have used other resources in the past, but have found the Better Off Calculator the clearest and easiest to use.

Laura Canning, Contact Centre Manager, Scope

Learn more about Scope’s good news story

extra cost faced by disabled people each month on average
number of points a customer's Personal Independent Payment increased by
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