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 Citizens Advice Caerphilly win an award for helping 6,000 clients boost their income by over £3 million

Citizens Advice Caerphilly has worked hard to transition from in-person support to delivering their services remotely.  As well as growing by recruiting 50 new staff members, the team has worked smarter and the engagement from clients has improved. In the past year they have helped almost 6,000 clients achieve income gains of over £3 million.
In recognition of this extraordinary achievement Citizens Advice Caerphilly was voted Charity of the Night at the Caerphilly Business Club awards 2021.

Citizens Advice Caerphilly’s good news story of 2021

At the end of November we were voted Charity of the Night at the Caerphilly Business Club awards. This was a public Twitter vote, not judged by the business club themselves, and we took more than 50% of the votes.

The fact that the public voted shows how many people have been helped by Citizens Advice Caerphilly Blaenau Gwent. Between 1 January 2021 and 30 November 2021 we have helped almost 6,000 clients achieve income gains of around £3, 350,000.

Research shows that those receiving welfare benefits tend to spend hyper local. Many of the businesses who were also nominees have benefited from the economic impact our work has on local communities.

Emma Gray, Communications Officer, Citizens Advice Caerphilly Blaenau Gwent

Learn more about Citizens Advice Caerphilly’s good news story

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Between 1 January and 30 November this year we helped almost 6,000 clients achieve income gains of over £3 million. Policy in Practice's Benefit and Budgeting Calculator has helped us accurately assess a person’s entitlements to maximise their incomes, manage their finances better and improve their overall well-being. During the pandemic, it has supported us to train more than 50 new staff members remotely, increasing our workforce to around 200. The platform has helped us to work smarter and meet the demand for advice during challenging times.
Emma Gray,Communications Officer at Citizens Advice Caerphilly Blaenau Gwent
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