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Staff stepped up and adapted brilliantly to a new working life under Covid-19

London Borough of Enfield’s staff adapted very well to working from home whilst dealing with huge demand for support from people new to the benefits system. At the same time they successfully delivered the many temporary Coronavirus supports brought in by the government.

London Borough of Enfield’s good news story from 2020

“Our good news story this year is how adaptable our staff have been working on the housing benefits team and our Council Tax Scheme. We are so proud of how our team has transitioned to working from home, dealing with all the many changes and challenges this year has thrown their way. We have seen huge increases in Universal Credit claims and the government grants that have been provided to help with these changes have been introduced at such a fast pace; our team has responded brilliantly. Policy in Practice has helped us to analyse the impact that the increase in Universal Credit claims has had on our Council Tax Scheme caseload in terms of volume, cost and fairness.

Sally Sanders, Head of Financial Assessment, London Borough of Enfield

Enfield has shared it’s benefit data with Policy in Practice since 2017 as part of the Low Income Londoners project where free benchmarking with other London Boroughs was provided to highlight differences between boroughs. It gave us an idea of what that data is telling us, how we can explore it further and how we can make better use of that data.

The team are always helpful and willing to do what they can to help us find the best solutions to the challenges that are posed or are identified in the data provided. Enfield has purchased the LIFT platform to target residents who should be receiving certain benefits, and to help prevent homelessness. The team at Policy in Practice is always willing to meet and speak to us to get the most out of this application. We have also commissioned Policy in Practice to look at our Council Tax Support scheme and research the impact of welfare reforms on residents so we can understand our customers better for a more effective approach. The report and level of detail provided, including visuals, has helped us to provide evidence when making proposals.

Sally Sanders, Head of Financial Assessment, London Borough of Enfield

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