“Millions of people across the UK are missing out on vital financial support they are entitled to simply because the system is too complex to understand and access. Our partnership with Policy in Practice means more people, including those who perhaps can’t or prefer not to use digital services, can get the help they need to increase their income. By offering the choice of an online journey and a telephone call, we are hopefully making what can be a daunting and confusing experience that little bit simpler.”

“Neath Port Talbot County Borough is recognised as being one of the most deprived areas in Wales and the UK. Child poverty remains to be a pressing concern. 24.5% of the children in Neath Port Talbot currently living in relative poverty. This is significantly higher than the national average of around 18.9%. These figures underscore the urgent need for targeted interventions.”

“I now have Pension Credit and Council Tax Support and couldn’t feel happier - it is so lovely. I wouldn’t have known what to do or that this would be possible without Age UK and Carer’s Centre helping me. Thank you so much.”