Many firms still think compliance is a tick box exercise, but the reality is, there’s no hiding place. Firms have had years to embed good practice and now the FCA is following up with real scrutiny and you need solid evidence to show you're meeting the Duty.

We match the data against six different data sources and we can show hundreds of different indicators that align with the FCA's characteristics to pinpoint exactly which customers are suffering vulnerabilities. It's really important that we're helping to create better outcomes for these customers and this is where the Policy in Practice benefits calculator comes into play.

Vulnerability is not a binary issue, it's not yes or no, which is why we have this range of 1 to 10. Quite frankly, without a method of classification of characteristics, then everything is very subjective.