CURO CASE STUDY

Benefit and Budgeting Calculator

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AN EARLY ADOPTER OF UNIVERSAL CREDIT WITH BIG RESPONSIBILITIES

Curo use a triage approach to help their most vulnerable customers first. When they became one of the first areas to go full service with Universal Credit in 2016 they were given no guides or benchmarks. They began using the Benefit and Budgeting Calculator simplify the process and encourage their more capable customers to self-serve to free up their time to help those most at risk.
Curo Group
Policy in Practice’s Benefit and Budgeting Calculator has saved us considerable time and allowed us to do the thing that we do best and that’s to give the support to the most vulnerable people to keep them in their home, which is our ultimate goal.
Emma OwensHead of Customer Accounts, Curo
THE BENEFIT AND BUDGETING CALCULATOR MAKES THINGS EASIER FOR CUSTOMERS

Curo say that the majority of customers now find the process of transitioning to Universal Credit straightforward and easy to manage independently. For those who are more vulnerable however, Curo now have more time to spend with them ensuring they get the support they need thanks for the Benefit and Budgeting Calculator.

Key benefits for Curo
Listen back to Curo’s Client Story
Curo Group
When we want to go that bit further with our customers, we’re able to do that with the Benefit and Budgeting Calculator.
Emma OwensHead of Customer Accounts, Curo

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