The Benefit and Budgeting Calculator makes it much quicker to do calculations and the tooltips make it easy to use, meaning we only need to train people once. The simplicity of the calculator means that clients can often self serve with little support.
How to simplify the complexity of surplus earnings
Sue McCarron from Citizens Advice Wirral shares how frontline staff have supported customers facing fluctuating income using the Benefit and Budgeting Calculator.
How do the surplus earnings rules work in practice?
Read our blog on how surplus income rules work in practice to learn how frontline advisors can give the best advice to self-employed customers.