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Aster Group helps a single parent discover over £2,000 a year in unclaimed benefits

Aster Group worked throughout the pandemic to deliver all their services digitally. Using the Better Off Calculator they have helped their customers to maximise their income and claim benefits they are eligible for but not receiving. The team helped one single parent uncover the potential of over £2,000 a year in unclaimed benefits.

Aster Group’s good news story of 2021

As part of our affordability assessment for mutual exchanges* we now use the Better Off Calculator to identify affordability. This also goes hand in hand with identifying unclaimed benefits, which does happen from time to time.

Here is a perfect example of the success we have had:

A single parent who works full time and earns £30,000 a year  always thought they wouldn’t qualify for benefits due to their income, and they never made a claim.

Following completion of an affordability assessment using the Better Off Calculator, we were able to identify on the detailed breakdown that this customer was missing out on £74 of Universal Credit each month.

If this mutual exchange takes place by looking at the “comparison” on the Better Off Calculator, this customer would then receive an additional £133 Universal Credit per month, a potential additional £2,496 per annum.

This was a very happy potential new customer who never thought they would be eligible for anything.

Jo-Anne Bevan, Welfare Reform Officer, Aster Group

*This is where one tenant ‘swaps’ homes with another tenant with the agreement of the landlord

Learn more about Aster Group’s good news story

extra Universal Credit payment per month for one customer
additional income per year for one customer
Policy in Practice updates their tool very quickly following on from government changes. We can always rely on the calculator being correct. The team at Policy in Practice are very responsive and always looking for us to help them improve their products ... a great partnership.
Jo-Anne Bevan,Welfare Reform Officer at Aster Group
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