12 Days of Christmas


Good news stories from our clients in 2020

2020 has been incredibly tough for many yet, as we look to an uncertain Christmas and beyond, there are reasons for optimism ahead. We want to spread much-needed cheer this Christmas by sharing the successes our clients have achieved this year via our alternative 12 days of Christmas. Read their inspiring stories below.


First day of Christmas

Grwp Cynefin: Additional £1m secured for tenants thanks to housing association’s welfare team


Second day of Christmas

Covid-19 forced Reventus’ local authority conference online but £1,500 was still raised for four local charities


Third day of Christmas

Luton Council: Council tax reduction scheme revisions shaped by data modelling accepted by Members


Fourth day of Christmas

Clanmil Housing: Supported wider communities with money and benefits advice throughout lockdown


Fifth day of Christmas

Regency Financial Services: Proactively informing clients of extra income they may be missing out on


Sixth day of Christmas

Folkestone & Hythe DC: £1.1 million awarded to help people pay their council tax


Seventh day of Christmas

Rotherham Council: New team created to help people clear debt and find work following award win


Eighth day of Christmas

Enfield Council: Staff stepped up and adapted brilliantly to a new working life under Covid-19


Ninth day of Christmas

Rooftop Housing Group: Money Advisors boost customer income by almost £3 million


Tenth day of Christmas

Cheltenham Borough Homes: Over £2million additional benefits and supports secured for residents of Cheltenham


Eleventh day of Christmas

Cornwall Council: 80% of financially vulnerable people who engaged with a DHP take up campaign received an average of £450


Twelfth day of Christmas

Citizens Advice Wirral: Seamless switch of entire service from face to face to homeworking meant unbroken support for thousands of clients

Season’s greetings from all at Policy in Practice

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