Changes to the welfare system are now being felt by people who have less income as a result. Policy in Practice’s analysis estimates that the average hit faced by low income households, on top of existing pressures they already face, will be over £40 per week by 2020. More households are now ‘can’t pay’s rather than ‘won’t pay’s.
Ethical enforcement agencies have a responsibility to help both their clients and their customers, both of whom are feeling the pinch. Phoenix recognises that they can support people by helping them to better understand their financial position and find ways to increase income and lower expenditure, prior to enforcement action.
Using Policy in Practice’s Benefit and Budgeting Calculator they are bringing welfare support together, around the customer. Early results after 4 months are extremely promising.
Join this webinar to learn how Phoenix has achieved:
- 12% improvement in early engagement rates
- 7% improvement in answer rates to initial outbound calls
- 14% increase in early stage payment arrangements
- 37% reduction in payment instalment defaults
- 48% decrease in complaints relating to payment term flexibility and charges
Guest speaker Carole Kenney from Phoenix will talk how they work closely with local authority clients to improve collection processes, intervene early to help those struggling with payments, prevent further charges and reduce collection costs.