Emma Owens, (Acting) Head of Lettings, Curo discusses how their triage approach to support sees them focusing 80% of their time on 20% of customers, and how our Benefit and Budgeting Calculator helps.
Paul Howarth reports back on DWP’s recent Universal Credit managed migration webinar, covering vulnerable and complex needs and service delivery workshops.
Julie Pitt, Director of Gateway Services at Croydon Council discusses how Croydon Council is using data to deliver better outcomes via their award-winning Gateway programme.
Hear guest speakers Michelle Birley and Nadine Burns, The Guinness Group, discussing the Universal Credit managed migration pilot and how Guinness is preparing.
In this guest blog post Michelle Birley, Customer Support Manager at the Guinness Partnership, writes about how Universal Credit affects their customers and business.
Paul Howarth recently attended DWP’s managed migration webinar for Policy in Practice and in this blog post he recaps on the information shared.
Hear guest speaker Allan Clark, Barnet Council, in conversation with Zoe Charlesworth and Megan Mclean, Policy in Practice. As Universal Credit rolls out, we ask how should councils change their council tax reduction schemes, in order to protect their most vulnerable residents?
Zoe Charlesworth, Policy in Practice, gave evidence to the Work and Pensions Committee evidence session on Universal Credit: natural migration on Wednesday 27 February 2019. Read our analysis and download our submission.
Hear guest speakers Kayley Hignell, Citizens Advice, and Nicky Rees, Citizens Advice Peterborough, in conversation with Deven Ghelani, Policy in Practice. As Universal Credit receives a refresh we asked what the recent changes mean for people affected, and how Citizens Advice is responding.
Hear guest speaker Marie Hardeman, The Guinness Group, in conversation with Donna Gallagher and Peter Carter. As personal debt hits new highs we talk about the budgeting support they offer to their tenants nationwide.