About us

We help people towards financial independence by making the welfare system simple for people and organisations to understand.

Read a brief overview of our three core services in this flyer.

Software services

Our software tools are accurate, fast and easy to use so that customers don’t have to be policy experts to understand the welfare system.

Read how our software focuses on the outcomes, not the process.

Analytics services

Do you know the impact of welfare reforms on each of your residents?

Read how we can show you which individual households are most affected by current and future welfare reforms, and by how much.

Modelling services

Local priorities differ and local council support schemes must too. We help councils model different council tax support options, taking into account uprating and future policy changes.

Read more about what we model.

Customer stories

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How a data led strategy uncovered hidden pockets of poverty

Winchester City Council wanted to proactively prevent people from falling into poverty.They used data analysis from Policy in Practice to understand the problem and create a support programme, achieving 68% engagement.

Read how they helped 10 households move into work plus other impacts.

Leeds City Council is a Policy In Practice customer

How Leeds City Council targeted support to residents

Policy in Practice helped Leeds City Council understand the impact of welfare reforms on low income households in the city.

We then helped create targeted welfare reform support for individual households using the council’s SHBE data and our own Benefit and Budgeting Calculator.


How YHN identified the impact of welfare reforms on each tenant

Working with Newcastle City Council, ALMO Your Homes Newcastle understood the impact of welfare reforms on households in the city.

YHN then identified and targeted rental income at risk from welfare reforms using Policy in Practice, identifying the impact of welfare reforms on each of their 27,000 households.


Creating consistent frontline conversations

Buckinghamshire CC wants to maximise the opportunity that welfare reform brings whilst mitigating against the risks.

Read how frontline advisors are key and how Policy in Practice’s software is the enabler, winning the O2 Local Government Digital Fund along the way.


Delivering contractual commitments

Serco gives all of its customers the opportunity to have a benefit calculation.

Read why they chose Policy in Practice’s Benefit and Budgeting calculator software to deliver this commitment and how the software helps advisors throughout the Serco supply chain.

Useful downloads

Universal Credit and Council Tax Reduction Schemes whitepaper

We explain in detail how Universal Credit affects the CTS that households receive. We outline typical winners or losers and say who may need support.

Universal Credit Roadmap

Do you know what changes are planned to Universal Credit this Parliament, and when they’ll hit? Download our simple, free roadmap.

Details correct at 16 January 2018

The Benefit System: A guide to the current benefit system and Universal Credit

The benefit system is undergoing a major change with the introduction of Universal Credit, and other reforms impacting eligibility and entitlement. Read simple summaries of each main working-age benefit and the related eligibility rules.

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Customer testimonials

Our customers are innovative local authorities, housing associations and welfare to work providers who use our software and analysis services to help deliver welfare reform policy. Download this eBook to read a selection of customer testimonials.

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How Local Authorities Can Respond to the Benefit Cap

This eBook compares the different ways we’ve helped two London Councils respond to the 2013 Benefit Cap and mitigate the effects of the 2016 Benefit Cap.