Ellie Kershaw from Tower Hamlets Council explores the challenges the borough has in spending Discretionary Housing Payments funding well. We hear how consistency with local priorities, speed of decision making and understanding effectiveness are key, and how Policy in Practice’s software is helping.
Our Benefit and Budgeting Calculator steering group met again in July to hear about best practice from users and new developments from us. Read more.
Emma Owens, (Acting) Head of Lettings, Curo discusses how their triage approach to support sees them focusing 80% of their time on 20% of customers, and how our Benefit and Budgeting Calculator helps.
Hear guest speakers Michelle Birley and Nadine Burns, The Guinness Group, discussing the Universal Credit managed migration pilot and how Guinness is preparing.
In this guest blog post Michelle Birley, Customer Support Manager at the Guinness Partnership, writes about how Universal Credit affects their customers and business.
We look at the findings from two waves of tracking research with recent Universal Credit full service claimants carried out by Ipsos MORI for the DWP.
Forward thinking housing and local government clients joined our first ever Benefit and Budgeting Calculator steering group recently to tell us how to further improve our award winning calculator.
Hear guest speakers Kayley Hignell, Citizens Advice, and Nicky Rees, Citizens Advice Peterborough, in conversation with Deven Ghelani, Policy in Practice. As Universal Credit receives a refresh we asked what the recent changes mean for people affected, and how Citizens Advice is responding.
Hear guest speaker Marie Hardeman, The Guinness Group, in conversation with Donna Gallagher and Peter Carter. As personal debt hits new highs we talk about the budgeting support they offer to their tenants nationwide.
Hear guest speaker Darren Thomas, Senior Welfare Advisor, Grwp Cynefin, in conversation with Zoe Charlesworth and Peter Carter, Policy in Practice. As Universal Credit rollout progresses from the live service to full service they discuss how frontline advisors at Grwp Cynefin are faring.