Serco committed to giving every customer a Better Off In Work Calculation as part of its Work Programme contract with DWP. Ensuring its subcontracted supply chain had the tools and confidence to deliver was critical.
Serco chose Policy in Practice’s Universal Benefits Dashboard because 1) it’s UC compatible, 2) it’s easy to use and 3) it has intuitive functionality and help features.
Advisors feel energised and confident about customer meetings. 70% of advisors felt the tool would help them support customers better. Benefit calculations took as little as 1 minute and job matches as little as 2 minutes. Management of the subcontractors is easier as inbuilt MI shows usage.
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